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gustavgager
Contributor II

License monitor reload fail: NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid

Hi Everyone. I have a server where the license monitor will not reload. When i check the log i get the error below. I have checked the data connections and both the app and the data connectors have SA_Repository as the owner. Have anyone seen this error befor?

2017-10-11 17:19:39 1218 CALL QRS

  2017-10-11 17:19:39 0610 LET NumRowsQRS = 0

  2017-10-11 17:19:39 0611 SET QRS_RowCounts = 'QRS Row Counts: '

  2017-10-11 17:19:39 0613 For each endpoint in 'monitor_apps_REST_license_user','monitor_apps_REST_license_login','monitor_apps_REST_user','monitor_apps_REST_license_access','monitor_apps_REST_app'

    2017-10-11 17:19:39 0614 CALL monitor_apps_REST_license_user

      2017-10-11 17:19:39 0634 LIB CONNECT TO ***

      2017-10-11 17:19:39 0636 RestConectorMasterTable:

      2017-10-11 17:19:39 0637   SQL SELECT

      2017-10-11 17:19:39 0638       "id" AS "id_u0",

      2017-10-11 17:19:39 0639       "createdDate",

      2017-10-11 17:19:39 0640       "modifiedDate",

      2017-10-11 17:19:39 0641       "modifiedByUserName",

      2017-10-11 17:19:39 0642       "lastUsed",

      2017-10-11 17:19:39 0643       "quarantined",

      2017-10-11 17:19:39 0644       "quarantineEnd",

      2017-10-11 17:19:39 0645       "__KEY_root",

      2017-10-11 17:19:39 0646       (SELECT

      2017-10-11 17:19:39 0647           "id",

      2017-10-11 17:19:39 0648           "userId",

      2017-10-11 17:19:39 0649           "userDirectory",

      2017-10-11 17:19:39 0650           "name",

      2017-10-11 17:19:39 0651           "__FK_user"

      2017-10-11 17:19:39 0652       FROM "user" FK "__FK_user")

      2017-10-11 17:19:39 0653   FROM JSON (wrap on) "root" PK "__KEY_root"

      2017-10-11 17:19:43      14 fields found: id, userId, userDirectory, name, __FK_user, id_u0, createdDate, modifiedDate, modifiedByUserName, lastUsed, quarantined, quarantineEnd, __KEY_root, __extra_,

      2017-10-11 17:19:43      Error: QVX_UNEXPECTED_END_OF_DATA: HTTP protocol error 401 (Unauthorized):

      2017-10-11 17:19:43     

      2017-10-11 17:19:43      'NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid.

      2017-10-11 17:19:43      Execution Failed

      2017-10-11 17:19:43      Execution finished.

1 Solution

Accepted Solutions
gustavgager
Contributor II

Re: License monitor reload fail: NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid

If anyone else encounters this:

The problem is with the account running the query. I had du manually ad the serviceaccount and its password to all of the 8 data connections.

I think the problem was that we earlier had recreated the certificates (stopping the services and then delete the certs, and restart the services).

3 Replies
gustavgager
Contributor II

Re: License monitor reload fail: NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid

If anyone else encounters this:

The problem is with the account running the query. I had du manually ad the serviceaccount and its password to all of the 8 data connections.

I think the problem was that we earlier had recreated the certificates (stopping the services and then delete the certs, and restart the services).

minvestis
New Contributor

Re: License monitor reload fail: NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid

Hello,

Monitoring app reload task fail in qlik sense after upgrading version from 3.2 to June 2017 release.

I have checked in detail with all data connection for monitoring apps and when i tried to test data connection for "monitor_apps_REST_license_user" its produce following error:

Error1.png

NOTE:

I haven't change anything in connections for Monitoring apps. It was working fine with 3.2 release but not for June 2017 release.


Will you please help me to solve this issue?

Let me know in case of any more information required?


Thanks a lot,

Best Regards,

Mayank Patel

borakay2015
New Contributor

Re: License monitor reload fail: NTLM,Negotiate' authentication schema provided by the web-service is not supported or your credentials are not valid

Hello Gustav,

Monitoring app reload task fail in qlik sense after upgrading version from 3.2 to June 2017 release.

I have checked in detail with all data connection for monitoring apps and when i tried to test data connection for "monitor_apps_REST_license_user" its produce following error:

Error1.png

NOTE:

I haven't change anything in connections for Monitoring apps. It was working fine with 3.2 release but not for June 2017 release.


Will you please help me to solve this issue?

Let me know in case of any more information required?


Thanks a lot,

Best Regards,

Mayank Patel