Loading data via vpn is not working

[Kerstin]

I recently have installed the latest Version of Qlik sense Desktop. Now it is not possible to load any data via vpn Connection (within my comanies network it works fine).

any data: neither networkdata nor local data

[martinpohl]

Hi,

are your folders connected (eg can you see drive f:\) or can you see files and folders in windows explorer and open them?

Regards

[Kerstin]

Yes, data Access is fine.
I have mapped the drives the way you mentioned it.

[martinpohl]

so what error you are recieving?

Regards

[Kerstin]

directly after pushing the button "load data" I get the error message: unknown error

[martinpohl]

unknown error.... that's not much....

are there more information in script log?

[Kerstin]

Loading data is in progress....

Please wait until data is being loaded. This can take - dependent from the data volume - several minutes.

time: xxxx

Loading data startet

unknown Error

Data could not be loaded. Please correct error and repeat the loading

___________________

That is what I see in the scipt (I had to translate it therefor the wording might be not correct).

[martinpohl]

script log 

see here

C:\Users\useraccount\Documents\Qlik\Sense\Log\

the newest .log file.

[Kerstin]

In the Folder SCRIPTS I only have logs from yesterday when I was in my comanies network without vpn.

It Looks like it doesn't even start to load.

Does it help to use one of the logs from Folder ENGINE

[marpiotrowicz]

Did you find a solution for this? I Have exacly the same problem.