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Employee
Employee

Blank Screen or Error Message when Opening Qlik Sense Desktop

Symptom:

After installing or upgrading Qlik Sense Desktop, users get a blank screen. Some other common errors are 101 errors, 102 errors, The service did not respond or could not process the request errors, and localhost 4848 errors.

Solutions to try:

  1. Open Qlik Sense Desktop and click anywhere on the Qlik Sense window. Hit F5 (or whatever your refresh key is) a bunch of times - between 5 and 10 usually works.
  2. Update to the latest version of Qlik Sense: often times whatever was causing the issue has been fixed in a later release. You can obtain the download file by filling out and submitting the form here: http://www.qlik.com/try-or-buy/download-qlik-sense. You can also get it from the downloads page if you have a QlikID.
    1. To get to the downloads page go to Qlik.com and log in. Once you are logged in go to the 'Services' menu, then look under the 'Support' sub-menu for 'Customer Downloads'.
  3. Run the 'Repair' option from the download file. You can obtain the download file by filling out and submitting the form here: http://www.qlik.com/try-or-buy/download-qlik-sense. You can also get it from the downloads page if you have a QlikID.
    1. Sometimes after running the repair option your will get a 'Could not reach http://localhost:4848 hub' or other error - if that is the case, try step one again.
  4. Backup any apps you want to keep in a separate folder. Then completely remove any previous version of Qlik Sense, deleting both your user documents and program files.Then do a new installation. You can obtain the downloads file from here: http://www.qlik.com/try-or-buy/download-qlik-sense . You can also get it from the downloads page if you have a QlikID.

Our Support team is aware of this issue, and is working to resolve it. If the issue persists after trying all these solutions, please make your own discussion post and tag Vinay Kapoor.

1 Solution

Accepted Solutions
gdelphin
New Contributor III

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

Hello,

having the same issue, I solved it downloading the last version (Novem 11.24er 2017) from http://eu-b.demo.qlik.com/download/

So, Thank you Carmen

15 Replies
Employee
Employee

Re: Blank Screen when Opening Qlik Sense Desktop

A thread on the community has been started for the benefit of those who are not able to solve this issue based on instructions above

https://community.qlik.com/message/1187803?et=notification.mention#1187803

Please use that thread to reply to track this issue.

Regards,

Vinay

nguyed13
New Contributor

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

Hi,

I experienced the same issue and follow the above solutions and it's still not working. Can someone advise if this issue has been fixed?

peter_turner
Valued Contributor

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

Hello,

This can also be caused by the QlikSense desktop version expiration date which is hard coded into the program.

For example, 3.1 SR6 expired 31 July 2017.

naman_mittal
New Contributor III

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

I was trying to install 3.1 SR6 like a million times.. but coudnt successfully.. maybe cause its expired or something

shraddha_g
Honored Contributor III

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

Why don't you try recent version?

3.1 is much older

naman_mittal
New Contributor III

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

Can you provide me the link to the newest version? 

shraddha_g
Honored Contributor III

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

naman_mittal
New Contributor III

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

I also installed from same link... but got error message...I am pasting my log here:

Employee
Employee

Re: Blank Screen or Error Message when Opening Qlik Sense Desktop

Hi Naman,

A few questions:

  1. Do you also have QlikView installed on your PC?
  2. Are you the Admin on your PC?
  3. Are you using a 32bit or 64bit version of Windows?
  4. Which .NET framework version are you running?
    1. This walks through how to check: How to check .NET framework version
  5. Could you give me the full text of the error message you are getting?

Thanks!

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