Cannot connect to Qlik Sense server

[jochem_zw]

there was a error, connection lost.............................

When i look in the Proxy LOG it says:

Error during stream authentication to server

Authentication failed because the remote party has closed the transport stream.

at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)↵↓   at Qlik.Sense.Common.Communication.Tcp.StreamFactory.<>c__DisplayClassd.<>c__DisplayClassf.<Negotiate>b__b(IAsyncResult result)

209f2e9e-d70b-422b-844d-239ae54a0ad9

[#2]

Hi,

In the QMC, go to Proxies - Central Proxy and click Edit.

Then, click on the "Default proxy" property on the right panel and add the IP address of the server to the "Websocket origin whitelist".

Apply changes and try again.

[jochem_zw · Accepted solution]

Nope, same error!

[#4]

I would suggest that you file a case in the portal for this issue.

[#5]

I don't want to sound like Captain Obvious but be sure you typed the server IP address and not the client IP address.

[#6]

Hi Jochen, You can start to check that the certificates is in place for the service running the qlik sense services. If you open MMC and remove the certificate snap in, can you see any Sense certificates?

Thanks,

Regards

Katarina

[pbr]

To help on the point Katarina made, here is the process to find and possibly recreate the certificates if you need to -

1. Stop Qlik Sense Repository Service (this will also stop the other services)
2. Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
3. Add snap-in for Certificates: My user account and Local Computer account
4. In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
5. In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
6. In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
7. Start Qlik Sense Repository Service and verify it created the new certificates
8. Start the rest of the services

There's no need to do a full reinstall to propagate new certificates. They are being created by the Repository Service automatically if missing.

[bradshields]

Hi Pierce

I am not seeing any certificates issued. I am using an account that is admin on the domain and local admin just for good measure. Any ideas?

[#9]

Hi Brad, if you do not see any certificates issued, then this is the problem.

Were you able to install qlik sense without any problems? or did you receive any kind of error messages? Also did you follow the qlik sense quick installation guide when installing Qlik Sense?

Thank you

Regards

Katarina

[jochem_zw]

I made a ticket for support, thnx!