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Qlik Sense Deployment & Management

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Cannot connect to Qlik Sense server

Error Qlik Sense.PNG.png

there was a error, connection lost.............................

When i look in the Proxy LOG it says:

Error during stream authentication to serverAuthentication failed because the remote party has closed the transport stream.   at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)↵↓   at Qlik.Sense.Common.Communication.Tcp.StreamFactory.<>c__DisplayClassd.<>c__DisplayClassf.<Negotiate>b__b(IAsyncResult result)209f2e9e-d70b-422b-844d-239ae54a0ad9
1 Solution

Accepted Solutions
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Partner

Re: Cannot connect to Qlik Sense server

Nope, same error!

20 Replies
Not applicable

Re: Cannot connect to Qlik Sense server

Hi,

In the QMC, go to Proxies - Central Proxy and click Edit.

Then, click on the "Default proxy" property on the right panel and add the IP address of the server to the "Websocket origin whitelist".

Apply changes and try again.

Partner
Partner

Re: Cannot connect to Qlik Sense server

Nope, same error!

Not applicable

Re: Cannot connect to Qlik Sense server

I would suggest that you file a case in the portal for this issue.

Not applicable

Re: Cannot connect to Qlik Sense server

I don't want to sound like Captain Obvious but be sure you typed the server IP address and not the client IP address.

Not applicable

Re: Cannot connect to Qlik Sense server

Hi Jochen, You can start to check that the certificates is in place for the service running the qlik sense services. If you open MMC and remove the certificate snap in, can you see any Sense certificates?

Thanks,

Regards

Katarina

Employee
Employee

Re: Cannot connect to Qlik Sense server

To help on the point Katarina made, here is the process to find and possibly recreate the certificates if you need to -

  1. Stop Qlik Sense Repository Service (this will also stop the other services)
  2. Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
  3. Add snap-in for Certificates: My user account and Local Computer account
  4. In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
  5. In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
  6. In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
  7. Start Qlik Sense Repository Service and verify it created the new certificates
  8. Start the rest of the services

Untitled.png

There's no need to do a full reinstall to propagate new certificates. They are being created by the Repository Service automatically if missing.

Partner
Partner

Re: Cannot connect to Qlik Sense server

Hi Pierce

I am not seeing any certificates issued. I am using an account that is admin on the domain and local admin just for good measure. Any ideas?

Not applicable

Re: Cannot connect to Qlik Sense server

Hi Brad, if you do not see any certificates issued, then this is the problem.

Were you able to install qlik sense without any problems? or did you receive any kind of error messages? Also did you follow the qlik sense quick installation guide when installing Qlik Sense?

Thank you

Regards

Katarina

Partner
Partner

Re: Cannot connect to Qlik Sense server

I made a ticket for support, thnx!