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Cannot download script logs from QMC: Option is greyed out

Hello guys,

I am having problems when trying to download the script logs from the QMC. I want to check some tasks that failed; however, the option to download such logs is greyed out and therefore I cannot download them.  I am using Qlik Sense April 2019 patch 2 and I also have a test environment with September 2019 in which we are experiencing the same issue.

The following image shows the error 

Screenshot_3.png

 

Does anyone know how to fix this?

 

Thanks in advance

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