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Deleted User still has license allocated

I am in the process of testing different security roles.  I deleted a user before deactivating the license.  When I navigate over the the license information the user is displayed as 'deleted user' and the status is allocated.

I am unable to deactivate the license....the button is grayed out.

I tried reloading the user thinking it would sync up with the license.  That did not work.

I know the quarantine period is 7 days, but that's for deactivated users.

Any idea how to resolve the issue.  Also as a side note the user last logged in on the 5th which is 7 days ago.

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6 Replies

Re: Deleted User still has license allocated

This is fixed in Qlik Sense 3.2 R4. See the release notes on Qlik Sense 3.2 Service Release 4

Deallocation button in the QMC is disabled

Jira issue ID: QLIK-75103

Description: When a deleted user has User Access allocated, the allocation is not put into quarantine.


talk is cheap, supply exceeds demand
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Re: Deleted User still has license allocated

I upgraded to 3.2 R4 and i'm still unable to deallocate a license that is associated to a deleted user.Capture.PNG

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Re: Deleted User still has license allocated

Have you contacted Qlik Support? It looks like a known issue so they likely have a workaround for you. And if the bug is not actually fixed in SR4 they would like to hear from you.


talk is cheap, supply exceeds demand
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Re: Deleted User still has license allocated

I did.  I opened a support ticket with them letting them know i upgraded to 3.2 SR4 and i'm still not able to deallocate the license.  They asked that i reach out to the partner that sold me the license. 

iashishmp
New Contributor

Re: Deleted User still has license allocated

After migrating to SR4 too the deallocation button is greyed out, now whats the next step to be done plz suggest

Re: Deleted User still has license allocated

Contact your Qlik Partner for support if you work through a partner or contact Qlik Support if you're a direct Qlik customer.


talk is cheap, supply exceeds demand
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