Skip to main content
Announcements
Have questions about Qlik Connect? Join us live on April 10th, at 11 AM ET: SIGN UP NOW
cancel
Showing results for 
Search instead for 
Did you mean: 
iacovosk
Contributor II
Contributor II

Deleted self issued certificate - can not access Hub or QMC

Hi All,

I have been experiencing issues with the trusted certificate issues by a CA to work. Adding/removing the certificate would still show an error that the connection was not trusted when this was accessed from another machine.

So, I had been playing around recently and in one of my attempts I exported the self issued certificate, deleted and try to see if it works. Needless, to say I could not open the Hub nor QMC. I then restored the certificate but I get the same results.Now my problem is not whether my connection is untrusted but inaccessible.

Any pointers how to restore this? I tried repairing the installation but still get the same error and I can not access Qlik.

Thanks in advance

1 Solution

Accepted Solutions
Gysbert_Wassenaar

If you delete the self-signed certificates you need to restart the repository service so it can create new self-signed certificates. Once the self-signed certificates are installed you can follow this procedure to install a certificate from a trusted CA: https://help.qlik.com/en-US/sense/February2018/Subsystems/ManagementConsole/Content/change-to-signed...


talk is cheap, supply exceeds demand

View solution in original post

6 Replies
Gysbert_Wassenaar

If you delete the self-signed certificates you need to restart the repository service so it can create new self-signed certificates. Once the self-signed certificates are installed you can follow this procedure to install a certificate from a trusted CA: https://help.qlik.com/en-US/sense/February2018/Subsystems/ManagementConsole/Content/change-to-signed...


talk is cheap, supply exceeds demand
iacovosk
Contributor II
Contributor II
Author

Thanks for the info! I did try to delete local computer\personal certificate but this was not created when I restarted the repository service. What am I missing?

Gysbert_Wassenaar

No idea, perhaps just patience. It takes some minutes to regenerate the certificates.


talk is cheap, supply exceeds demand
iacovosk
Contributor II
Contributor II
Author

After several attempts it worked. You may wonder what I did to work:

  1. Stopped Qlik services
  2. Deleted self-signed certificates by Qlik
  3. Repaired Qlik Sense installation
  4. Restarted services

I think adding step 3 is what made the difference and eventually worked.

Levi_Turner
Employee
Employee

For thoroughness:

  • Pre Qlik Sense June 2017: Restart the Repository Service
  • Qlik Sense June 2017+:
    1. Repair the install
    2. Open cmd.exe with administrative rights

      • Change the directory to the Repository install path

        • Default path C:\"Program Files"\Qlik\Sense\Repository

      • Execute the following command: Repository.exe  -bootstrap -standalone -restorehostname

There are extra steps in June or higher due to the failover functionality (rebuilding the cert will destroy the failover architecture).

mats_carrgard
Contributor
Contributor

Thanks all for the tips. As of Feb-2019 release, a simple Repair did the trick. No need to do anything else for us to get the service back up and running.