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iacovosk
New Contributor II

Deleted self issued certificate - can not access Hub or QMC

Hi All,

I have been experiencing issues with the trusted certificate issues by a CA to work. Adding/removing the certificate would still show an error that the connection was not trusted when this was accessed from another machine.

So, I had been playing around recently and in one of my attempts I exported the self issued certificate, deleted and try to see if it works. Needless, to say I could not open the Hub nor QMC. I then restored the certificate but I get the same results.Now my problem is not whether my connection is untrusted but inaccessible.

Any pointers how to restore this? I tried repairing the installation but still get the same error and I can not access Qlik.

Thanks in advance

1 Solution

Accepted Solutions

Re: Deleted self issued certificate - can not access Hub or QMC

If you delete the self-signed certificates you need to restart the repository service so it can create new self-signed certificates. Once the self-signed certificates are installed you can follow this procedure to install a certificate from a trusted CA: https://help.qlik.com/en-US/sense/February2018/Subsystems/ManagementConsole/Content/change-to-signed...


talk is cheap, supply exceeds demand
5 Replies

Re: Deleted self issued certificate - can not access Hub or QMC

If you delete the self-signed certificates you need to restart the repository service so it can create new self-signed certificates. Once the self-signed certificates are installed you can follow this procedure to install a certificate from a trusted CA: https://help.qlik.com/en-US/sense/February2018/Subsystems/ManagementConsole/Content/change-to-signed...


talk is cheap, supply exceeds demand
iacovosk
New Contributor II

Re: Deleted self issued certificate - can not access Hub or QMC

Thanks for the info! I did try to delete local computer\personal certificate but this was not created when I restarted the repository service. What am I missing?

Re: Deleted self issued certificate - can not access Hub or QMC

No idea, perhaps just patience. It takes some minutes to regenerate the certificates.


talk is cheap, supply exceeds demand
iacovosk
New Contributor II

Re: Deleted self issued certificate - can not access Hub or QMC

After several attempts it worked. You may wonder what I did to work:

  1. Stopped Qlik services
  2. Deleted self-signed certificates by Qlik
  3. Repaired Qlik Sense installation
  4. Restarted services

I think adding step 3 is what made the difference and eventually worked.

Employee
Employee

Re: Deleted self issued certificate - can not access Hub or QMC

For thoroughness:

  • Pre Qlik Sense June 2017: Restart the Repository Service
  • Qlik Sense June 2017+:
    1. Repair the install
    2. Open cmd.exe with administrative rights

      • Change the directory to the Repository install path

        • Default path C:\"Program Files"\Qlik\Sense\Repository

      • Execute the following command: Repository.exe  -bootstrap -standalone -restorehostname

There are extra steps in June or higher due to the failover functionality (rebuilding the cert will destroy the failover architecture).

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