I an tring to connect Sense Hub from Iphon-ios8.4
and i get the attach error.
Also, in android i tried to connect and I get white page
is there any solution?
What to do?
did you tried this already with a previous version of IOS 8 ? Apple introduced some changes in IOS 8 where the safari browser will no longer ask you in order to trust self signed certificates. If you want to verify that this message belongs to it you can register a known (trusted) certificate for using Sense or easier to verify, turn on http and give it another try.
The same message would come up as well if your IP address your are using is not added into the proxy white list. But then you would have the same message from any device / browser..
Let me / us know how it works and if you have more questions.
Then you probably have to enter your IP address as an entry into your virtual proxy white list in the QMC. Go into your QMC, then go to virtual proxies, edit your virtual proxy and select the advanced menu to the right. Here you can enter the IP address into your white list. The Proxy Service will restart after you press apply. Please try it again afterwards.
The error message display at Iphone with ios8.4 after passing the entering page of Qlik Sense
(After I entered User & Password).
The same link works fine samsung & LG.
Could you please try this when you are not in private mode in Safari? Private mode in Safari is not supported in Qlik Sense since we rely on localstorage.
looks like I found the problem. Can you please check your user ID's in the QMC. I'm expecting that you have multiple entries with the same user ID like in my example:
We are looking into this problem right now but it looks like that when I'm using .\thp as my user id by using Chrome or any other browser on my laptop the user ID becomes translated as expected into machinename\userd which is the one in the middle. I've used a Token only for that user ID. When I'm using my Phone and typing as well .\userid in the webform it will try to login with a user called .\thp where no token exists for at this moment. After allocating a Token for that user id as well, I was able to open the Hub. The warning should actually say that there is no license instead of the same "connection lost" message. But keep in mind that this will only work when using HTTP or wehn you've changed your certificate into a trusted one.
Please verify this and we are investigating as well more into it.