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dean_mccook
Contributor

Installing Qlik Sense Server Error

Hi All,

I've installed Qlik Sense x64 onto our Windows Server 2008 64-bit and it says installed successfully, however when I try to open the Management Console or Hub I get the following error message in Google Chrome:

Error.jpg

Also tried in internet explorer.

Any help appreciated (I don't usually do the installs).

Cheers,


Dean

1 Solution

Accepted Solutions
dean_mccook
Contributor

Re: Installing Qlik Sense Server Error

Update - I updated the LAN settings and QlikSense appears to be working now.

Thank you all for your help.

Dean

20 Replies
korsikov
Valued Contributor II

Re: Installing Qlik Sense Server Error

atach log from %ProgramData%\Qlik\Sense\Log\

dean_mccook
Contributor

Re: Installing Qlik Sense Server Error

Hi,

Doesn't appear to be a log folder:

Path.jpg

I tried searching also?

Cheers,


Dean

Employee
Employee

Re: Installing Qlik Sense Server Error

HI Dean,

Have you checked to see if the services are all running?  Sometimes they take a little bit to get going (or need some help).

-Josh

Qlik

dean_mccook
Contributor

Re: Installing Qlik Sense Server Error

Hi Josh,

The services seem OK:

Services.jpg

Cheers,


Dean

Employee
Employee

Re: Installing Qlik Sense Server Error

Hi Dean,

The most likely problem is a firewall or other networking issue.  Try accessing the QMC from the host machine using the ip address.  Assuming you can successfully connect this will confirm the issue is networking related (e.g. a firewall or something similar).

-Josh

Qlik

dean_mccook
Contributor

Re: Installing Qlik Sense Server Error

Hi Josh,

Tried the IP way and still no joy (assuming the path is correct - IP address changed for the example):

IP.jpg

Thanks,

Dean

Employee
Employee

Re: Installing Qlik Sense Server Error

I´ve the same issue.

I installed on Windows server 2008 and 2012 without firewall, active directory and all services available. When I access QMC appear the same error.

I installed with custom installation and setting user name only.

I believe that exists a error on installation package.

Ricardo Gerhard
OEM Solution Architect
LATAM
Employee
Employee

Re: Installing Qlik Sense Server Error

1- Make sure that the Qlik Sense Repository Database service is running under "Local System".

2- Have you restarted the machine? Have you restarted the services?

3- Try to recreate Digital certificates:

  1. Stop Qlik Sense Repository Service (this will also stop the other services)
  2. Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
  3. Add snap-in for Certificates: My user account and Local Computer account
  4. In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
  5. In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
  6. In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
  7. Start Qlik Sense Repository Service and verify it created the new certificates
  8. Start the rest of the services

4- Make sure that Firewall are off.

Giuseppe Novello
Principal Technical Support Engineer @ Qlik
korsikov
Valued Contributor II

Re: Installing Qlik Sense Server Error

Specify in your browser address of the server that should be available on line, not through a proxy server

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