This was very helpful. My services account was not part of the administrator group so I installed the certificate with a local admin account but somehow It didn't use the certificate. I had to add the account that is used to run the services to the local administrator group and then add the certificate from a session with this services account.
Once I got it running I removed the account used to run my qlik services from the administrator group and It failed again. I guess this account should always be in that administrator group.
I am facing another trouble on setting up the SSL configuration.
After installing a wildcard certificate, my instance of Qlik Sense (qmc) works pretty good only on Internet Explorer 11.0.9600.18639 with HTTPS protocol. The certificate and the private key are recognized by IE.
However, when I try to access it on Chrome or Firefox, the following error appears:
I also monitored Windows Event Viewer, and noticed that two errors are always triggered every time I try to access the https URLs on Chrome and Firefox. Schannel Event IDs: 36888 and 36874.
Did anyone have a similar problem?
Qlik Sense works well with https on IE, but fails on Chrome and Firefox?
First, double check to verify that the cert contains a private key, and that the key is stored within the cert in the Windows cert store. Second, use the qlik service admin account if you can to install the cert; never delete this account as it was created during the install and is always required. Next, you MUST remove empty spaces for thumbprints, which it seems you didn't do. It's best to use Qlik's site rather than 3rd parties.
In regards to the other questions, it's likely a TLS issue. Call support or search the Customer Portal for the articles that state how to fix it. TLS requirements have changed across versions and browsers.