LDAP problem with qlik sense server

[Pato1984]

Hello ,

I have a problem with my connector of LDAP cannot retrieve users 

even if the sync work and the task is succesfull 

in the log I see :

Children not reachable  for ldap  and database done with 0 users and 0 groups even if with ldap admin when I write the same path I have my users 

my path is LDAP ://myIP/dc=X,dc,Z,dc,Y

I tried also with 

LDAP ://myIP/ou=users,dc=X,dc,Z,dc,Y

and with additionnal filters like 

(&(objectCategory=person)(objectClass=user)
(cn=*)) 

but it doesn't work  my version of qlik sense is june 2019 sr3 and my OS is windows server 2012 

thank you for your help 

[Giuseppe_Novello]

I you have a direct support agreement with Qlik Support, then I suggest a proceed opening a support ticket. 

Best Regards,

Gio