Qlik Community

Qlik Sense Deployment & Management

Discussion board where members learn more about Qlik Sense Installation, Deployment and Management.

fmangat79
New Contributor

New Qlik Sense server installation - not able to bring up Hub

Hi, I'm installing Qlik sense server for the first name and am able to bring up the QMC but not the Hub.  I get an "internal server error" and then "proxy is waiting for a new session" error when I try to open up Hub.  I have already tried restarting all the services and rebooting the machine that Qlik runs on .  I see the following error in the Proxy trace log:

When contacting https://servername:4900/  The request was aborted: Could not create SSL/TLS secure channel.    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)↵↓   at Qlik.Sense.Common.Communication.REST.Client.WebClientEx.GetWebResponse(WebRequest request, IAsyncResult result)↵↓   at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)  0e10c95c-8d83-4cb8-8a66-7d2950798e64

17 Replies
chrishayes
New Contributor III

Re: New Qlik Sense server installation - not able to bring up Hub

Have you added the licenses and allocated yourself a license or created a login rule? It could be that you're simply not receiving a license.

fmangat79
New Contributor

Re: New Qlik Sense server installation - not able to bring up Hub

Yes I've allocated myself a license.   Not sure what you mean by "created a login rule".  Can you please clarify?

siddharth_s3
Contributor

Re: New Qlik Sense server installation - not able to bring up Hub

Try enabling http from QMC and see if it works.

fmangat79
New Contributor

Re: New Qlik Sense server installation - not able to bring up Hub

I have tried that as well. Does it matter if IIS is running on the server?

siddharth_s3
Contributor

Re: New Qlik Sense server installation - not able to bring up Hub

It very much does, yes.

IIS sits on port 443 which is where your proxy service is enabled as well.

Try the following:

Stop Qlik Services by stopping Qlik Repository Database (which will stop all services)

Stop IIS with the command

iisreset /stop

     Then start Qlik Services back in the following order:

1) Qlik Repository service

2) All other services.

Check if Qlik starts working

fmangat79
New Contributor

Re: New Qlik Sense server installation - not able to bring up Hub

thanks for this suggestion.  tried stopping IIS and then stopping and restarting qlik services in the order you mentioned.   I'm still getting the same error when I try to open Hub

chrishayes
New Contributor III

Re: New Qlik Sense server installation - not able to bring up Hub

You can put tokens in a sort of pool for users that only log in occasionally so that they are not taking a full token (one token = 10 sessions in that mode). If you've already allocated yourself a license, then that's not the issue.

chrishayes
New Contributor III

Re: New Qlik Sense server installation - not able to bring up Hub

Yes, I had a similar issue when I first started up. Qlik has a built in Web server, so you do not need IIS. I completely removed IIS from my server completely.

fmangat79
New Contributor

Re: New Qlik Sense server installation - not able to bring up Hub

I thought it might be a problem with certificates, so I tried following the steps listed on the below thread to delete the certificates: Cannot connect to Qlik Sense server

But now this seems to have created a different problem.  Now when I try to access both the hub or qmc ,  I get this error:  the remote device or resource won't accept the connection.

Help!!

To help on the point Katarina made, here is the process to find and possibly recreate the certificates if you need to -

  1. Stop Qlik Sense Repository Service (this will also stop the other services)
  2. Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
  3. Add snap-in for Certificates: My user account and Local Computer account
  4. In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
  5. In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
  6. In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
  7. Start Qlik Sense Repository Service and verify it created the new certificates
  8. Start the rest of the services
Community Browser