QMC \ Hub does do not open - troubleshooting step-by-step procedure - Hyper-V & QS February 2019

[piotr-bratek]

Hi All,

I smoothly installed QS Server on my laptop. For some reason neither QMC, nor Hub open up. I decided to write an article with detailed procedure of troubleshooting. Yet, I need your input 🙂 Despite the fact there is sth like that in Help, the article is quite selective.

Environment:

# Laptop with Win10 Pro
# Qlik Sense Enterprise February 2019 installad on ...
# Hyper-V with Win Server 2016 Essentials 

Before the installation started I had been informed by QS installer that ports 80 & 443 are use by other services. So I:

1. uninstalled IIS first - a short video how to on YT: 

2. stopped Firewall

3. stopped HTTP (HTTP.SYS) Hidden Driver/Service - more here 

It worked. Installation went smoothly. To start services, I used a new account created during Win Server configuration - Admin (not Administrator - the default account, you can't use it anyway). This account is by default created in local domain. 

After the installation was completed and system restarted, I finally  tried to open (hit the desktop shortcut) the QMC first and Hub then. Didn't work.

Troubleshooting procedure: ------------------------------------------------------------------------------------------

1. Check if QS services are up

Yes, they are. Local System user for QSRDB? I found it's fine.

2. Check if Admin belongs to Administrators group

Initially, this user belonged to Administrators group. Once QS has been installed he's re-assigned to Qlik Sense Service Users

3. Check if Proxy is set up

No, it's not.

4. Specific settings - as e.g. need to use LOCALHOST instead of <server name> in Win Server 2016 described here

5. OK, what the heck... let's check LOGs (attached as log file as well)

It seems there is sth wrong with QRS - I can see errors in couple of LOG files. Yet, in Services window (presented above), it shows it's working. Certificates seem to be fine looking at the screenshot below.

one more:

and one more comment:

qlik No connection could be made because the target machine actively refused it

I was so excited I'll finally find some nasty service blocking my 4242 but my finding was very disappointing

What's next  ? I'm not good at things listed below (above as well 😉 ) so maybe you'll give me some useful hints so I finally can fire up my server and update this article.

# Sth more regarding Certificates? Security? Firewall?
# What's the issue with QRS
# Firewall
# Issues with QS version \ VM \ System
# Anything else ?

One more hint. I change DNS to 8.8.8.8 to make my VM-internet working, but I don't thing it has an impact as I also turned back to default settings.

Any Savior? I'm pretty close to commit a suicide by smashing my head against my old desktop computer with 386 processor..

[piotr-bratek]

Hio Gio, maintanace only 😞 Let me know if you get to know sth new. I'm still wondering if you I got correct information that the WS Essentials version is fine. Yet, I can remember I was using it in the past and it worked...