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Support
Support

Qlik Sense Desktop Installation Failed

Hi All,

Has anyone experience this issue and resolved it?

When installing Qlik Sense Desktop got this error message.

[1BA0:1628][2017-12-19T15:38:42]e000: Error 0x80070643: Failed to install MSI package.

[1BA0:1628][2017-12-19T15:38:42]e000: Error 0x80070643: Failed to configure per-user MSI package.

[1BA0:1628][2017-12-19T15:38:42]i000: Detected failing msi: SenseDesktop

[1BA0:1628][2017-12-19T15:38:42]i319: Applied execute package: SenseDesktop, result: 0x80070643, restart: None

[1BA0:1628][2017-12-19T15:38:42]e000: Error 0x80070643: Failed to execute MSI package.

[1BA0:1628][2017-12-19T15:38:42]i000: ProgressTypeInstallation

[1BA0:1628][2017-12-19T15:38:42]i000: Starting rollback execution of SenseDesktop

Run it as administrator - still failed.

Kind regards,

10 Replies
Partner
Partner

Hi Richard,

Please look into below thread it may help you:

Qlik Sense Installation issue

Thanks,

Arvind Patil

Support
Support

Thanks Arvind for your response. I think the problem is not the same.

Link that you provide:

[0EC4:0DAC][2015-08-18T13:25:06]e000: Error 0x80070643: Failed to install MSI package.

[0EC4:0DAC][2015-08-18T13:25:06]e000: Error 0x80070643: Failed to execute MSI package.

[10DC:04B8][2015-08-18T13:25:06]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[10DC:04B8][2015-08-18T13:25:06]i000: Detected failing msi: PostgreSQL

[10DC:04B8][2015-08-18T13:25:06]i319: Applied execute package: PostgreSQL, result: 0x80070643, restart: None

[10DC:04B8][2015-08-18T13:25:06]e000: Error 0x80070643: Failed to execute MSI package.

[10DC:04B8][2015-08-18T13:25:06]i000: ProgressTypeInstallation

-this error is more on PostgreSQL error message.

But here is on Detected failing msi: SenseDesktop

[1BA0:1628][2017-12-19T15:38:42]e000: Error 0x80070643: Failed to install MSI package.

[1BA0:1628][2017-12-19T15:38:42]e000: Error 0x80070643: Failed to configure per-user MSI package.

[1BA0:1628][2017-12-19T15:38:42]i000: Detected failing msi: SenseDesktop

[1BA0:1628][2017-12-19T15:38:42]i319: Applied execute package: SenseDesktop, result: 0x80070643, restart: None

[1BA0:1628][2017-12-19T15:38:42]e000: Error 0x80070643: Failed to execute MSI package.

[1BA0:1628][2017-12-19T15:38:42]i000: ProgressTypeInstallation

[1BA0:1628][2017-12-19T15:38:42]i000: Starting rollback execution of SenseDesktop

Kind regards,

Partner
Partner

Hi Richard,

What displays on screen when the installation fails?

Best regards

Andy

Support
Support

Hi Andrew,

I've attached the screen display and logs failed.

Thanks in advance.

Kind regards,

Partner
Partner

Just wonder if this may do the trick:

  • Create a folder on your PC e.g.  C:\ QSTemp
  • From the start menu in search type: regedit and select regedit.exe
  • Locate the following: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal
  • Double click on Personal.

It will look something like this

  • Copy the contents and save in a text file
  • Replace the copied value with the path of the folder you created: C:\ QSTemp and exit the registry
  • Locate the Qlik Sense installer .exe
  • Right Click and select ‘run as administrator’ – the installer should run OK.
  • When completed, go back into regedit (it will open at the correct place) and replace the temporary value with the one you copied into the text file.

We have had several internal users for which the instal failed and this did the trick

Best Regards

Andy

Partner
Partner

Have you tried this yet?

Andy

Creator
Creator

I did try it. It does not work...

Any other ideas?

Contributor
Contributor

Hi Demian Rebollo, are you able to install Qlik Sense Desktop already?

I am also facing same issue as yours.

Planning to reformat my PC now as suggested by people

Creator
Creator

Hi natcabisada‌,

Reformatting did not help. That was not the cause in my case. The issue was a bad RAM chip. Once the RAM SIMM was exchanged for a new one, everything worked as it should.

No idea if this can be the case for you or for anyone else.

Regards,

~Demian