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Creator II
Creator II

Qlik Sense Hub and QMC is not opening

Hi Friends,

My qliksense site was done and it is production server,

when i try to open the hub and qmc it was not opening and saying 404 error .

After that when i checked the log files , i got the following error.

error:

Not possible to decrypt encrypted string in database; this is probably due to the secrets key on server certificate has been changed and the old database value hasn't; sending back empty result and leaving the value unchanged in database

Can  any one help me on this. Please it urgent bro.

Thanks in advance

Thanks

Kumar KVP

6 Replies
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Partner
Partner

Hi Kumar,


Try deleting the Sense created certificates from the MMC.

Then restart the services which will force Sense to create new ones.


Thanks,

Simon

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Partner
Partner

where can I delete Sense created certificates. Could you please help us in details? We are new to QS server installation.

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Creator II
Creator II

Hi Simon,

Thanks for your reply,

Can you please share me the name of the certificates which i need to delete in MMC.

Thanks in advance.

Thanks

Kumar KVP

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Partner
Partner

Hi Kumar,

Server certificates are located in the following locations:

https://help.qlik.com/en-US/sense/September2017/Subsystems/PlanningQlikSenseDeployments/Content/Depl...

To recreate the certificates, the QRS needs to run in bootstrap mode. Instructions can be found here:

https://help.qlik.com/en-US/sense/September2017/Subsystems/PlanningQlikSenseDeployments/Content/Depl...

Another option is to do a complete uninstall, check that the certificates have been deleted from the locations above, and then re-install.

Thanks,

Simon

Creator II
Creator II

Hi Simon,

Thanks for your update.

I will check it and let you know.

Thanks

Kumar KVP

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Contributor II
Contributor II

@kumarkp412  Did you ever resolve this? Same thing happened to me out of nowhere.  I was able to fix by restarting all nodes. However would like to figure out cause.