Qlik Sense Installation fail

[Anonymous]

I was using Qlik Sense Desktop 2017 Sep. Yesterday, I tried to upgrade to 2018 Feb, but failed.

Then, I tried to install both 2017 Sep and 2018 Feb version, but failed.

Below is part of the log. Could anyone advise how I can resolve this? Thanks

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 1708

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (BC:44) [11:13:55:490]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (BC:44) [11:13:55:491]: Windows Installer installed the product. Product Name: Qlik Sense Desktop. Product Version: 12.5.2. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (BC:44) [11:13:55:558]: Deferring clean up of packages/files, if any exist

MSI (s) (BC:44) [11:13:55:559]: MainEngineThread is returning 1603

MSI (s) (BC:D8) [11:13:55:564]: RESTART MANAGER: Session closed.

MSI (s) (BC:D8) [11:13:55:564]: No System Restore sequence number for this installation.

=== Logging stopped: 3/8/2018  11:13:55 ===

MSI (s) (BC:D8) [11:13:55:565]: User policy value 'DisableRollback' is 0

MSI (s) (BC:D8) [11:13:55:565]: Machine policy value 'DisableRollback' is 0

MSI (s) (BC:D8) [11:13:55:565]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (BC:D8) [11:13:55:565]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (BC:D8) [11:13:55:566]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (BC:D8) [11:13:55:566]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (BC:D8) [11:13:55:566]: Restoring environment variables

MSI (s) (BC:D8) [11:13:55:567]: Destroying RemoteAPI object.

MSI (s) (BC:18) [11:13:55:567]: Custom Action Manager thread ending.

MSI (c) (FC:98) [11:13:55:568]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (FC:98) [11:13:55:569]: MainEngineThread is returning 1603

=== Verbose logging stopped: 3/8/2018  11:13:55 ===

[adamjwchen]

I am also having the same problem since Feb. 2018 version. and no solution yet...

[imass_atlantm]

Hi to all!

Today I downloaded the newest QS Desktop (sept 2018) and tried to upgrade my current version. I failed 5 times with the same problems which you wrote above.

So my next trying was successfull - before installation I choosed "Run as administrator" by clicking the right mouse button on the .exe file.

Best wishes,

Denis.

[adamjwchen]

Unfortunately, "Run as administrator" did not solve the problem...

[bgc]

Check if the article can solve this?

https://qliksupport.force.com/articles/000050848

Thanks

Tom Issac

[adamjwchen]

Tom,

     This solution I already tried before open the discussion.

[hugoquijia]

could you solve

[hugoquijia]

I have permisions the administrator

I have installed the web plattaform installer

However, i can not installer Qlik Sense

Can anyone help me please?

=== Logging stopped: 04/01/2019 13:34:54 ===
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 1708
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2205 2: 3: Error
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2205 2: 3: Error
MSI (s) (14:EC) [13:34:54:027]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (14:EC) [13:34:54:027]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (14:EC) [13:34:54:027]: Windows Installer instaló el producto. Nombre del producto: Qlik Sense Desktop. Versión del producto: 11.11.1. Idioma del producto: 1033. Fabricante: QlikTech International AB. Resultado de la instalación: 1603.

MSI (s) (14:EC) [13:34:54:065]: Deferring clean up of packages/files, if any exist
MSI (s) (14:EC) [13:34:54:066]: MainEngineThread is returning 1603
MSI (s) (14:60) [13:34:54:069]: RESTART MANAGER: Session closed.
MSI (s) (14:60) [13:34:54:069]: No System Restore sequence number for this installation.
MSI (s) (14:60) [13:34:54:075]: User policy value 'DisableRollback' is 0
MSI (s) (14:60) [13:34:54:075]: Machine policy value 'DisableRollback' is 0
MSI (s) (14:60) [13:34:54:075]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (14:60) [13:34:54:075]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:60) [13:34:54:076]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (14:60) [13:34:54:076]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (14:60) [13:34:54:077]: Destroying RemoteAPI object.
MSI (s) (14:7C) [13:34:54:077]: Custom Action Manager thread ending.
MSI (c) (E8:90) [13:34:54:078]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E8:90) [13:34:54:078]: MainEngineThread is returning 1603
=== Verbose logging stopped: 04/01/2019 13:34:54 ===