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kanis126
New Contributor

Qlik Sense Installation fail

I was using Qlik Sense Desktop 2017 Sep. Yesterday, I tried to upgrade to 2018 Feb, but failed.

Then, I tried to install both 2017 Sep and 2018 Feb version, but failed.


Below is part of the log. Could anyone advise how I can resolve this? Thanks

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 1708

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2205 2:  3: Error

MSI (s) (BC:44) [11:13:55:490]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (BC:44) [11:13:55:490]: Product: Qlik Sense Desktop -- Installation failed.

MSI (s) (BC:44) [11:13:55:491]: Windows Installer installed the product. Product Name: Qlik Sense Desktop. Product Version: 12.5.2. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (BC:44) [11:13:55:558]: Deferring clean up of packages/files, if any exist

MSI (s) (BC:44) [11:13:55:559]: MainEngineThread is returning 1603

MSI (s) (BCSmiley Very Happy8) [11:13:55:564]: RESTART MANAGER: Session closed.

MSI (s) (BCSmiley Very Happy8) [11:13:55:564]: No System Restore sequence number for this installation.

=== Logging stopped: 3/8/2018  11:13:55 ===

MSI (s) (BCSmiley Very Happy8) [11:13:55:565]: User policy value 'DisableRollback' is 0

MSI (s) (BCSmiley Very Happy8) [11:13:55:565]: Machine policy value 'DisableRollback' is 0

MSI (s) (BCSmiley Very Happy8) [11:13:55:565]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (BCSmiley Very Happy8) [11:13:55:565]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (BCSmiley Very Happy8) [11:13:55:566]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (BCSmiley Very Happy8) [11:13:55:566]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (BCSmiley Very Happy8) [11:13:55:566]: Restoring environment variables

MSI (s) (BCSmiley Very Happy8) [11:13:55:567]: Destroying RemoteAPI object.

MSI (s) (BC:18) [11:13:55:567]: Custom Action Manager thread ending.

MSI (c) (FC:98) [11:13:55:568]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (FC:98) [11:13:55:569]: MainEngineThread is returning 1603

=== Verbose logging stopped: 3/8/2018  11:13:55 ===

14 Replies
barry_stevens
Contributor II

Re: Qlik Sense Installation fail

where are you trying to install to?

kanis126
New Contributor

Re: Qlik Sense Installation fail

I did not change to any specific path.

The default path it shown is C:\Users\A53883\AppData\Local\Programs\Qlik\Sense

p.png

kanis126
New Contributor

Re: Qlik Sense Installation fail

Hi,

Any idea about this? Thanks

barry_stevens
Contributor II

Re: Qlik Sense Installation fail

and what OS.  I may not be much use as this is the Desktop and I am more familiar with Sense Server

kanis126
New Contributor

Re: Qlik Sense Installation fail

Windows 7

Below is the system information for your reference.

spec.jpg

optiknerd
New Contributor II

Re: Qlik Sense Installation fail

Hi Kanis,

Did you ever get this sorted?

I have the same issue in reverse.  I cannot uninstall because of the Disablerollback being set to 0.

It is criving me nuts.

kanis126
New Contributor

Re: Qlik Sense Installation fail

Hi Kevin,

No, I am still not able to install.

natcabisada
New Contributor

Re: Qlik Sense Installation fail

Hi Kanis, any luck on installing Qlik Sense Desktop?

Im also facing the same issue. Im planning to reformat my PC.

kanis126
New Contributor

Re: Qlik Sense Installation fail

No, I am still not able to install Qlik Sense Desktop.

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