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googel84
Partner - Creator III
Partner - Creator III
‎2014-09-18 12:01 PM

Qlik Sense QMC and Hub do not open

Hi there, I have just installed Qlik Sense 1.0 (server edition) on a Windows Server 2008 R2 machine.

Everything seemed to go fine with this process but when I try to open the QMC to start configuring the system (or even the Hub), the page does not open.

I remember that something similar had happened after installing QlikView .Next 0.90 but, to be honest, I can't remember the solution to that issue...

Many thanks for every suggestion.

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1 Solution

Accepted Solutions
Bjorn_Wedbratt
Former Employee
Former Employee
‎2014-09-19 07:19 AM

In response to johnh

Hi John,

You also need to make sure that you delete any existing certificates from the beta, before installing.

Did you do the following:

  1. Stop Qlik Sense Repository Service (this will also stop the other services)
  2. Open Microsoft Management Console (MMC). Important: Run this as the account configured to run the services (Run as... )
  3. Add snap-in for Certificates: My user account and Local Computer account
  4. In Certificates - Current User > Trusted Root Certification Authorities > Certificates, delete the certificate created by QlikSense, issued by your computer, computer.domain-CA
  5. In Certificates > Current User > Personal > Certificates, delete the certificate named QlikClient
  6. In Certificates (Local Computer) > Personal > Certificates, delete the certificate issued by computer.domain-CA.
  7. Start Qlik Sense Repository Service and verify it created the new certificates
  8. Start the rest of the services

Untitled.png

There's no need to do a full reinstall to propagate new certificates. They are being created by the Repository Service automatically if missing.

View solution in original post

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37 Replies
JonnyPoole
Employee
Employee
‎2014-09-18 12:44 PM

Hello Alberto, did all the services start up ok ?

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Giuseppe_Novello
Support
Support
‎2014-09-18 04:16 PM

Alberto,

Can you restart the Qlik sense services again ( try at least 2 times), it probably needs another restart to sync the digital certificate, and also try to clear the browser cache.

Gio

Giuseppe Novello
Principal Technical Support Engineer @ Qlik
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Michael_Tarallo
Employee
Employee
‎2014-09-18 09:46 PM

Hi Alberto - just in case, also check out - http://www.qlik.com/us/landing/green-carpet for the latest Quick Install Guides  (with some troubleshooting steps) and videos on the installation and setup of the server.

Some possibilities and notes:

  • The services were not full started yet - wait a few mins and refresh
  • Untrusted Certificate is normal - just select to continue to the site or confirm/trust and add the certificate (Firefox)
  • Skype is using port 443 or port 443 in use by something else
  • If using Skype - go to Tools > Options > Advanced > Connection and unchecking the box that says use port 80 and 443

If none of these helps,please include some screen-shots of what you are experiencing so we can better assist you.

Regards,

Mike

Qlik

Regards,
Mike Tarallo
Qlik
15,537 Views
googel84
Partner - Creator III
Partner - Creator III
‎2014-09-19 03:11 AM
Author

In response to JonnyPoole

Yes, all services are up-and-running. The only "strange" thing is that the "Qlik Sense Repository Database" service is run by "Local System" instead of the user I have provided the installation wizard with.

I tried to align this service but it immediately stops.

Thanks

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googel84
Partner - Creator III
Partner - Creator III
‎2014-09-19 03:12 AM
Author

In response to Giuseppe_Novello

I have even restarted the whole system and cleared all browsers' cache, but nothing changes...

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googel84
Partner - Creator III
Partner - Creator III
‎2014-09-19 03:23 AM
Author

In response to Michael_Tarallo

I'm sorry, but the link you provided does not work... and all those possibilities you have listed out do not apply in my case.

What I am getting the following ERR_CONNECTION _REFUSED (unfortunately our server is in Italian...)

Immagine2.png

Thanks anyway for your time.

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googel84
Partner - Creator III
Partner - Creator III
‎2014-09-19 03:43 AM
Author

A quick update: I have also tried what in the trouble shooting section Qlik Sense Help but with no results.

I have basically stopped all Qlik Sense services, deleted the Host.cfg file from the %ProgramData%\Qlik\Sense\ folder and launched a repair installation.

Thanks

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Not applicable
‎2014-09-19 04:00 AM

In response to googel84

Hi Alberto,

Is the user running the services member of the local Administrators group?

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Not applicable
‎2014-09-19 04:09 AM

In response to googel84

Can you share the Logs from the Repositor Service located C:\ProgramData\Qlik\Sense\Log\Repository

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