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amityehoclimber
New Contributor III

Qlik Sense Server - Screen Resolution Issue

On Windows when setting the default size of text, apps, and other items larger than 100%, Qlik Sense objects on the server will not resize in the correct manner and will become way too large:

Before: "Change the size of text, apps, and other items: " is set to 100%

Capture 100 %.PNG

After: "Change the size of text, apps, and other items: " is set to 150%

Capture 150 %.PNG

This is the setting on Windows which I am referring to:

Windows Setting.PNG

This article suggests that I have to do the following to solve this on QS Desktop Qlik Sense Desktop - Screen Resolution Issue:

Please navigate to the services.conf file, which can be found here: C:\Users(yourfolder)\AppData\Local\Programs\Qlik\Sense. Open the file with WordPad or the likes, and under the [browser.parameters] section, add the following parameters:

--high-dpi-support=1

--force-device-scale-factor=1

However, this solution doesn't seem to work on the server as QS Server doesn't have a services.conf file

Is there anyone who might have a solution for this?

1 Solution

Accepted Solutions
Partner
Partner

Re: Qlik Sense Server - Screen Resolution Issue

Why not

c:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf

9 Replies
Partner
Partner

Re: Qlik Sense Server - Screen Resolution Issue

Why not

c:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf

amityehoclimber
New Contributor III

Re: Qlik Sense Server - Screen Resolution Issue

Hi Alexander,

Thank you for your reply.

We have found the services.conf file now and have inserted the following parameters:

--high-dpi-support=1

--force-device-scale-factor=1



Despite implementing the above parameters, the issue of Qlik Sense objects not resizing in the correct manner and becoming way too large is still appearing within the server.

Partner
Partner

Re: Qlik Sense Server - Screen Resolution Issue

Try ask about it Support Qlik

amityehoclimber
New Contributor III

Re: Qlik Sense Server - Screen Resolution Issue

I will, thanks for helping

k_seissian
New Contributor

Re: Qlik Sense Server - Screen Resolution Issue

Dear Alexander,

I found the file under the path you have mentioned but it doesn't include browser parameters. So where I must add the settings under which section so that I can solve the resolution issue.

pabankes
New Contributor II

Re: Qlik Sense Server - Screen Resolution Issue

I am having this same issue.  Did you find a resolution?

elizabethward
New Contributor II

Re: Qlik Sense Server - Screen Resolution Issue

Hello,

I am facing this same issue on the server.  Were you given any instructions on how to fix this?

Support
Support

Re: Qlik Sense Server - Screen Resolution Issue

hello,

https://windowsreport.com/fix-google-chrome-scaling-windows-10/

There are few solution mentions in this forum might be helpful to fix the resolution issue for chrome.

Thank You

Support
Support

Re: Qlik Sense Server - Screen Resolution Issue

hi there,

To fix the resolution,

For Qliksense Desktop:  

  • Option 1: Change the scaling to either 100% or 125%.
  • Option 2: Change the Qlik Sense app compatibility mode to win 8.
    • Right click on Qlik sense Desktop icon
    • Go to Properties
    • Go to the compatibility tab 
    • In compatibility mode section check the "Run this program in compatibility mode for:" select option "Windows 8". 
    • Click OK
  • Option 3: ​​​​​​Override the DPI scaling behavior
    • Ensure Windows is set to use 150% scaling (or the preferred scaling level).
    • Right Click on Qlik Sense Desktop app Icon
    • Choose Properties.
    • Select the Compatibility tab.
    • Click the button Change high DPI settings.
    • In the Qlik Sense Properties window, go the "High DPI scaling override" section.
    • Check the box for "Override high DPI scaling behavior."
    • Choose the option "Scaling performed by System".​​
    • This should ensure the application will use the correct system scaling that has been applied in the windows 10 display settings. 

Qlik sense Server: ( Specific for chrome)

https://windowsreport.com/fix-google-chrome-scaling-windows-10/

 

Thank You

Akshesh