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Qlik Sense Server installation error

I'm getting unspecified error while installing Qlik Sense Server on Windows 2012 R2.

sense_error_01.PNG

Apparently something wrong goes on the embedded postgresql installalation step.

Snipped from postgresql installation log with the error is:

Property(S): MsiRunningElevated = 1

Property(S): Privileged = 1

Property(S): USERNAME = Пользователь Windows

Property(S): DATABASE = C:\Windows\Installer\562957b.msi

Property(S): OriginalDatabase = C:\ProgramData\Package Cache\{BB578E59-D3DD-4DB5-96B7-393BF3FAD853}v10.3.6.0\PostgreSQL.msi

Property(S): UILevel = 2

Property(S): MsiUISourceResOnly = 1

Property(S): ACTION = INSTALL

Property(S): ROOTDRIVE = C:\

Property(S): CostingComplete = 1

Property(S): OutOfDiskSpace = 0

Property(S): OutOfNoRbDiskSpace = 0

Property(S): PrimaryVolumeSpaceAvailable = 0

Property(S): PrimaryVolumeSpaceRequired = 0

Property(S): PrimaryVolumeSpaceRemaining = 0

Property(S): INSTALLLEVEL = 1

Property(S): SOURCEDIR = C:\ProgramData\Package Cache\{BB578E59-D3DD-4DB5-96B7-393BF3FAD853}v10.3.6.0\

Property(S): SourcedirProduct = {BB578E59-D3DD-4DB5-96B7-393BF3FAD853}

Property(S): ProductToBeRegistered = 1

MSI (s) (1C:88) [18:13:36:086]: Note: 1: 1708

MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2205 2:  3: Error

MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2205 2:  3: Error

MSI (s) (1C:88) [18:13:36:086]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (1C:88) [18:13:36:086]: Product: PostgreSQL -- Installation failed.

MSI (s) (1C:88) [18:13:36:088]: Установщик Windows выполнил установку продукта. Продукт: PostgreSQL. Версия: 10.3.6.0. Язык: 1033. Изготовитель: QlikTech International AB. Установка завершена с состоянием: 1603.

I've read quite a few similiar posts and tried many proposed solutions, but for no avail.

What i did:

1. Tried two versions of Qlik Sense Server - 3.0.2, 3.1.1

2. Installed C++ redistributables

3. Added local administrator user and entered that user to run sense services

4. Removed `c:\programdata\qlik` and `c:\programdata\Package Cache` directories before any installation

5. Made sure that SYSTEM account have an access to `c:\programdata\qlik` https://support.microsoft.com/en-us/kb/834484

6. Made sure that antivirus software do not run on the server

7. Made sure that microsoft firewall is disabled

8. Server virtual machine is just created for that purpose, so it do not have accumulated registry trash

9. Run installation executable with elevated privileges (using "Run as Administrator" context menu)

After all that we have successfully installed standalone PostgreSQL to make sure it can be installed in that environment without problem (then deinstalled it)

What can I do as a next step to solve that problem?

1 Solution

Accepted Solutions
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Re: Qlik Sense Server installation error

Problem was solved with help from Qlik support staff.

We log to Windows under new local admin account (with latin name), and run installation in that windows session, after that instalation was completed successfully.

It looks like problem was initial local admin account with name in Russian (Администратор)

Take notice that just to add new local admin and use it in the installation (enter it as user under which Sense services will run) was insufficient.

View solution in original post

3 Replies
lakshmikandh
Valued Contributor II

Re: Qlik Sense Server installation error

The above mentioned steps should have solved your issue, this may be a instance specific issue need moreguidance from Qliktech. Please raise a ticket with Qlik support.

Partner
Partner

Re: Qlik Sense Server installation error

Problem was solved with help from Qlik support staff.

We log to Windows under new local admin account (with latin name), and run installation in that windows session, after that instalation was completed successfully.

It looks like problem was initial local admin account with name in Russian (Администратор)

Take notice that just to add new local admin and use it in the installation (enter it as user under which Sense services will run) was insufficient.

View solution in original post

agruenwald
New Contributor II

Re: Qlik Sense Server installation error

Hello !!

I had the same Problem, read your comments and could solve my issue by using:

- a latin name local Administrator

- deleting c:\programmdata\qlik and c:\programmdata\Package Cache (did not work, until I have been deleting it)

Thanks for your posting.