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rafael_tramonti
New Contributor II

Qlik Sense Upgrade Fail

Hello Community, first question here ! Hope to solve the issue.

Im trying to upgrade Qlik Sense version 3.2 SR1 to June, however after initial Sense wizard informations (service credentials login, super user password, and so on...) after a few second of installation begins, it shows an error message and request to check logs (see attached).

Logs shows that Postgre Installation fail. (Sell full logs attached)

Comments:

- All Qlik Sense services was stopped

- Hardware specifications was OK

- Backup ? I had a VMware snapshot

- Qlik Help docs (I read it twice from end to end) shows that upgrade  from 3.1 SR2 to June does not requires too much effort (next next finish, maybe some apps import in case of failure)

Roadblock here:

- There is no deployment documentation so customer is not sure abour superuser password. I tried service credentials password and other possible password customer said, but had the same issue

Any idea of whats next ?

Thank you TEAM !

Upgrade failed message.jpg

1 Solution

Accepted Solutions

Re: Qlik Sense Upgrade Fail

Hi,

If you dont know the password you can change it. Below link will help you doing that.

Changing the repository database user password ‒ Qlik Sense

Once it is changed you can start the upgrad process again.

Regards,

Kaushik Solanki

10 Replies
shraddha_g
Honored Contributor III

Re: Qlik Sense Upgrade Fail

did you input correct super user password?

rafael_tramonti
New Contributor II

Re: Qlik Sense Upgrade Fail

That´s one of the main point here. Once there was no deployment documentation, we are not sure about the password.

shraddha_g
Honored Contributor III

Re: Qlik Sense Upgrade Fail

Did you refer Help.qlik.com for upgradation?

Re: Qlik Sense Upgrade Fail

Hi,

If you dont know the password you can change it. Below link will help you doing that.

Changing the repository database user password ‒ Qlik Sense

Once it is changed you can start the upgrad process again.

Regards,

Kaushik Solanki

shraddha_g
Honored Contributor III

Re: Qlik Sense Upgrade Fail

Refer Qlik Sense upgrades and updates ‒ Qlik Sense

Here it will give procedure to upgrade

rafael_tramonti
New Contributor II

Re: Qlik Sense Upgrade Fail

Yes, sure, a read it all before start it. Any recommendation on what to chek again ?

rafael_tramonti
New Contributor II

Re: Qlik Sense Upgrade Fail

Awesome ! I´ll try this, and let you folks know what happened.

rafael_tramonti
New Contributor II

Re: Qlik Sense Upgrade Fail

Worked pretty fine !

Thanks.

awhitfield
Esteemed Contributor

Re: Qlik Sense Upgrade Fail

Excellent, you need to mark Kaushik's reply as CORRECT