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Service User Access Denied - Non Existing ID & NoAvailableAccessType

Hi,

I was checking the performance of our server today and I noticed something weird in the operations monitor.
Every hour, our serviceuser tries to access something which I cannot find on the server. Any idea how I can find this and end this type of behaviour?

Service user has a valid User access pass.
Strange enough our Monitoring app reload at the exact same time.
Don't know if that is coincedence or not.

Kind Regards,

Isabelle Timmermans

ProxyERRORAccess to app '__hub' denied, result code 'NoAvailableAccessType'4.4252019-03-27 07:54:43
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '5e74cee8-efc0-46ce-a62a-8c13551d5a05', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:54:43
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: 'bff39228-5bf7-4fcc-ba75-b920d44f5662', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:54:41
ProxyERRORAccess to app 'object' denied, result code 'NoAvailableAccessType'6322019-03-27 07:54:34
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '746651d9-3b66-4568-9115-9ce4ad26c343', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:54:34
ProxyERRORAccess to app 'full' denied, result code 'NoAvailableAccessType'1.2642019-03-27 07:54:33
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '5c3bca75-b5a2-4308-b6d1-b5e5e42da87c', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:54:33
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '27c97373-3f67-43d2-88d1-39f6038fd849', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:54:30
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '18a4e0b6-abaf-4d15-a917-d35745e9155e', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:53:32
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '37436f9d-2476-4aec-81a1-6a32d736fb8f', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:53:31
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '6de1f735-4c05-4074-a2a7-1a24574edbe7', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:53:28
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '4b236f45-2982-43b3-8ab2-a41b0a056bd4', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:53:27
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '763be4ea-f913-468b-b0a7-c785e85a10b9', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 07:53:26
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: 'f9a9b74c-7b73-48fe-91bc-7ed98dadfe72', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 06:54:43
RepositoryERRORAccess was denied for User: '<DOMAIN\Serviceuser>', with AccessID '51949305-5082-4ec6-a8db-e0e34ac0eb6d', SessionID: '3cd532ad-aa04-4c54-b7eb-52f8de9ec5d3', SessionCount: '5', Hostname: '::1', OperationType: 'UsageDenied'12019-03-27 06:54:41
1 Reply

Re: Service User Access Denied - Non Existing ID & NoAvailableAccessType

Hello, 

This is not a coincidence that you observe this behavior while the monitoring applications are reloading. 

Starting from Qlik Sense April 2018, when reloading the monitoring application, there are several calls against the Qlik Sense Proxy API using the rest connector.
The difference with the behavior prior to Qlik Sense April 2018 is that now, the user doing those API calls (By default the Qlik Sense Service account) is now opening parallel active sessions.
So you are likely to experience this issue if you try to access the Qlik Sense Hub with the Qlik Sense Service account after a reload of the monitoring application. You will get an error saying that you have no access pass for your users.

 

The recommendation as of Qlik Sense April 2018 is to not allocate an access pass to the Qlik Sense Service account or to create a dedicated user (without a token) and modify the Monitoring Apps Data Connector (monitor_*) to run with this new user (Note, the user running those data connections needs to be RootAdmin).

 

Additional information available here: https://support.qlik.com/articles/000051633

Hope this helps!

Bastien Laugiero
If a post helps to resolve your issue, please mark the appropriate replies as CORRECT.