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Partner
Partner

Tricky reload fail

Hi guys,

I have the following problem with my QMC tasks: they end up in Aborted status. Their connection to the database is OK (connection test suceeds), the server itself is whitelisted in the proxy settings, Hub is available and all the services are up and running. I 've also looked into the logs (scheduler), these two lines belong to the same app:

Sequence#ProductVersionTimestampSeverityHostnameIdDescriptionProxySessionIdProxyPackageIdRequestSequenceIdUserDirectoryUserIdObjectIdObjectNameServiceOriginContextCommandResultMessageId2
5014.3.0.020190106T051551.071+0100ERRORqlik0b8e07b1-091b-4d0a-b18d-338a1f39c581Command=Start task;Result=20;ResultText=Error: Failed000Not availableNot availablecc02c25e-d452-4192-b81e-60565d8d1677|4bdefe8b-1181-4244-b2dd-8742b8a007eeNAME1SchedulerNot availableNot availableStart task20Found active session for Task. Task not started0b8e07b1-091b-4d0a-b18d-338a1f39c581
5114.3.0.020190106T051606.571+0100ERRORqlik45ff698c-58ed-4d0d-901c-a9efa5260375Command=Finished task;Result=65;ResultText=Error: Failed03f3b52d-22a1-45a9-95dd-e5405cd254fb00INTERNALsa_schedulercc02c25e-d452-4192-b81e-60565d8d1677|4bdefe8b-1181-4244-b2dd-8742b8a007eeNAME1SchedulerNot availableNot availableFinished task65Task finished with state Aborted45ff698c-58ed-4d0d-901c-a9efa5260375

 

I have already stopped and restarted the Scheduling Services without much effect.

When I try to manually reload an app, all I can see is that it kind of starts the reload but can't fetch any records. After a while it quits the process with a "Connection lost" message.

Do you have any idea how to solve this?

Any help would be much appreciated!

Br

 

Tibor

Labels (3)
6 Replies
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Specialist III
Specialist III

Hi there,

 

By manually reload you mean going to QMC and start reload or opening the .QVW and then clicking in Reload button or CTRL+R or F5? Can you open the specified document and reload without problem? Did the reload always had this problem or it is a recent unexpected problem?

 

Send a screenshot of the error that occurred please.

 

Best regards,

MB

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Partner
Partner

Hi Miguel,

I've tried reloading the app both on the QMC and by opening the qvw. I have attached the error, this is what I see after almost an hour of running the reload process (this reload should take 1 minute max).

Thanks,

 

Tibor

 

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Support
Support

Hi Tibor,

I would suggest that you look into the script log to understand when exactly the issue happens.

Cheers!

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
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Partner
Partner

Hi Daniele,

the last script log was created on 2018.12.31, but I don't see any error in them (QlikShare/ArchivedLogs/SERVERNAME/Script).

It is kinda weird that it stopped working in the "new" year. Definitely has to do something with that.

 

Best regards,

 

Tibor

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Support
Support

Hi Tibor. Please, open a support case (either with us, if entitled to direct support, or with your responsible partner).

Provide the details and use the log collector   to get the log files from both before and after the issue started happening. 

Thanks!

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
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Partner
Partner

Hi Daniele,

 

I've just raised a ticket, I hope support can find a solution soon.

Thanks for the help,

 

best regards

 

Tibor