Upgrade Qlik Sense Server installation error

[msoumare]

I'm trying to upgrade qlik and the installation fails.

the logs I have:

Can you help me please ?

MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 1708
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2205 2: 3: Error
MSI (s) (1C:8C) [13:08:19:531]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (1C:8C) [13:08:19:531]: Product: Qlik Sense Service Dispatcher -- Installation failed.

MSI (s) (1C:8C) [13:08:19:533]: Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 13.9.1. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (1C:8C) [13:08:19:605]: Deferring clean up of packages/files, if any exist
MSI (s) (1C:8C) [13:08:19:605]: MainEngineThread is returning 1603
MSI (s) (1C:D0) [13:08:19:613]: RESTART MANAGER: Session closed.
MSI (s) (1C:D0) [13:08:19:618]: RESTART MANAGER: Session closed.
MSI (s) (1C:D0) [13:08:19:618]: No System Restore sequence number for this installation.

[Levi_Turner]

I'd focus on the specific component's logs (https://support.qlik.com/articles/000026386 for reference), which in this case is the Service Dispatcher. The part where it says returned actual error code is likely be the end, so look a few lines above that for the full relevant trace. For example of a random example of a failure:

MSI (s) (84:18) [15:11:54:250]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
CAQuietExec: Entering CAQuietExec in C:\Windows\Installer\MSIB54D.tmp, version 3.10.2103.0
CAQuietExec: "C:\Windows\SysWOW64\net.exe" start "QlikSenseRepositoryDatabase"
CAQuietExec: The service name is invalid.
CAQuietExec: 
CAQuietExec: More help is available by typing NET HELPMSG 2185.
CAQuietExec: 
CAQuietExec: Error 0x80070002: Command line returned an error.
CAQuietExec: Error 0x80070002: QuietExec Failed
CAQuietExec: Error 0x80070002: Failed in ExecCommon method
MSI (s) (84:7C) [15:11:54:343]: Executing op: ActionStart(Name=CA_SetupADS,Description=Configuring App Distribution Service,Template=Configuring App Distribution Service)
CustomAction CA_StartDatabase returned actual error code 1603 but will be translated to success due to continue marking

[acardella]

same error here. 

i'm tried to unistall ALL and reinstall from zero.

MSI (s) (44:A4) [17:48:29:015]: Note: 1: 1708
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2205 2: 3: Error
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2205 2: 3: Error
MSI (s) (44:A4) [17:48:29:015]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (44:A4) [17:48:29:016]: Product: Qlik Sense Service Dispatcher -- Installation failed.

MSI (s) (44:A4) [17:48:29:016]: Windows Installer installed the product. Product Name: Qlik Sense Service Dispatcher. Product Version: 13.62.6. Product Language: 1033. Manufacturer: QlikTech International AB. Installation success or error status: 1603.

MSI (s) (44:A4) [17:48:29:075]: Deferring clean up of packages/files, if any exist
MSI (s) (44:A4) [17:48:29:075]: MainEngineThread is returning 1603
MSI (s) (44:A4) [17:48:29:078]: RESTART MANAGER: Session closed.
MSI (s) (44:A4) [17:48:29:078]: No System Restore sequence number for this installation.