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Urgent Help required: service user validation failed

I am attempting to upgrade a customers Sense Site from June 2017 to February 2018. I am logged in as the service account.

Following the entry of the Service credential password and clicking next, I got an error "Service User Validation Failed".

1. the enter password is correct
2. the user is a member of the local administrators group
3. the user is a member of a Qlik Sense Services user group which has logon as a services privileges.
4. I have also to run the upgrade as my account, but get the same issue.

best regards

Andy

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7 Replies
Employee
Employee

Re: Urgent Help required: service user validation failed

Is the command line option skipvalidation able to be used to work-around this validation failure?

YoussefBelloum
Esteemed Contributor

Re: Urgent Help required: service user validation failed

did you verify the Domain_name or computer_name ?

Partner
Partner

Re: Urgent Help required: service user validation failed

Ended up swapping the service user to a local user and upgrade progressed fine

Andy

amars
Valued Contributor

Re: Urgent Help required: service user validation failed

We did faced the same issue when setting up the Qlik Sense Server

As mentioned by Levi Turnor use command propmpt -> go to the directory where the "Qlik_Sense_setup.exe" exists and Run Qlik_Sense_setup.exe -skipvalidation Qlik_Sense_setup.exe skipvalidation=1

This should solve the "Service User Validation Failed" error. Thanks....

Partner
Partner

Re: Urgent Help required: service user validation failed

Can u please elaborate your solution...

I am trying your solution but its not working..

We navigated to the path where qlik sense setup is there..

then we run the set up reaching to the service credentials page..

n then we copied the skip validation code as Qlik_Sense_setup.exe skipvalidation=1


But its not working..

Please help me with the solution...



Regards,

Kavita

Partner
Partner

Re: Urgent Help required: service user validation failed

Please help me with the solution....

Highlighted
Partner
Partner

Re: Urgent Help required: service user validation failed

Just check it

run CMD with admin rights

then C:\install>Qlik_Sense_setupSeptember2018.exe skipvalidation=1

and everything works.

If it don't try set  localuser then change it, https://help.qlik.com/en-US/sense/September2018/Subsystems/PlanningQlikSenseDeployments/Content/Sens...