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Hi,
I made an Update from Qlik Sense Desktop September 2018 Version to Qlik Sense Desktop November 2018 (Patch 1) on my local Windows 10 machine.
During the update process I got no error. After starting QS Desktop and authentification against my qlik profile i got following error message:
The message means somthing like: "Engine unlock failure. Please try again".
I did the following:
- Complete restart of Windows 10
- Execute Setup again in repair mode
- Authentification with an different Qlik profile
- Disconnected machine from internet
Nothing helped.
Any ideas?!
Thanks.
Are you using OneDrive? If so try installing Qlik Sense in a folder that isn't synced by OneDrive.
Hi Gysbert,
Thank you for the hint. Yes there is One Drive installed, but it's syncs a different folder.
Now i did a complete deinstallation and new reinstallation of QS Desktop. I cleared also QS temporary files in <user dir>\AppData\Local\Temp.
Nothing changed. The error still appears.
Any more suggestions?
Did you try doing a custom install with a different installation path?
On top I tried the following:
- Deinstallation of QS Desktop Nov 2018 an reinstallation of QS Desktop Sept 2018:
Result: QS Desktop Sept 2018 IS RUNNING.
- Again upgrade to QS Desktop Nov 2018
Result: QS Desktop Sept 2018 IS NOT RUNNING. Same error: "The engine could be unlocked. Please try again later."
So it seems to be a specific problem with the Nov 2018 release?!
Any further ideas?
PS: I checked the installation path. It is <user dir>\Documents\Qlik\Sense and the folder is not included in OneDrive synchronization. Furthermore a test after closing of OneDrive had no effect.
Sorry, small correction note.
It should mean:
... Result: QS Desktop Nov 2018 IS NOT RUNNING ...
hi! i am getting the same error! Could you find an answer?
I've no solution yet.
I had to go back to Sept 2018 release. But we will need a solution soon. Qlik Sense Desktop is our development environment for our product.