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awhitfield
Esteemed Contributor

the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Our client is attempting to connect to via via an Ipad A1566 Air" using ios 10.3.3 and Safari,  to Sense February 2018 using an http connection, but is getting the “Connection lost. Make sure Qlik Sense is running properly….” when selecting an app to open in their work area. We have extended the keep-alive setting to 120 but the error persists.


Are there any actual guide line for setting this up OR any suggestions of what can be tried next??


Best regards


Andy

Tags (2)
9 Replies
awhitfield
Esteemed Contributor

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

BUMP - Anybody out there??

Andy

stevedark

mto

aly

Log files attached if it helps

Andy

Employee
Employee

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Hi Andy - I added a few others internally and sent them this link.

HTH

Mike

Regards,
Mike Tarallo
Qlik
awhitfield
Esteemed Contributor

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Cheers Mike, appreciate it!

Best Regards

Andy

MVP
MVP

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Is the Sense site open to the Internet or is the iPad on the local network?

awhitfield
Esteemed Contributor

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Hi Steve,

it's connecting via their local WIFI network, no VPNs involved.

Andy

MVP
MVP

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Do laptops connecting via the name wireless access point have any issues, or is it just the iPad?  Have you tried a different browser on the iPad?

awhitfield
Esteemed Contributor

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

<Do laptops connecting via the name wireless access point have any issues,>


I have asked the user to check this, but they are out untill Friday.....


Same result with Chrome on the iPad too

MVP
MVP

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

Hi Andy,

Are you running anti-virus on the iPads?  Looking at this thread it seems that this can cause the error message that you are seeing:

Re: Frequent "Connection Lost"

Steve

awhitfield
Esteemed Contributor

Re: the “Connection lost. Make sure Qlik Sense is running properly….” When using Safari on iPad

HI Steve,

will ask, they can connect with a laptop over WiFi.

Andy

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