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Webchat hub: I could not recognize you. Could you please request your admin to give access



I have installed and configured Qlik Insight Bot. When I am trying to use webchat through hub, I am getting a message: "I could not recognize you. Could you please request your admin to give access"

After checking Qlik Insight Bot Engine logs, I found this error. Can someone please help resolve this? I have created "Qlik Insight Bot Administrators" group in windows and allocated required members to it. My webchat service and qlik sense is installed on the same server.


2020-03-09 22:36:35.9616|ERROR|QlikInsightBotEngine|QlikSenseUser|GetQlikUserDetail|b48100f2-WEBCHAT-qlikadmin|Value cannot be null.
Parameter name: source
2020-03-09 22:36:35.9616|ERROR|QlikInsightBotEngine|QlikSenseUser|GetQlikUserDetail|b48100f2-WEBCHAT-qlikadmin| at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)
at QlikInsightBotEngine.QlikSenseUser.GetQlikUserDetail(String userID, String emailID, String requestId)
2020-03-09 22:36:35.9936|ERROR|QlikInsightBotEngine|QlikSenseUser|GetUserAccess|b48100f2-WEBCHAT-qlikadmin|Object reference not set to an instance of an object.
2020-03-09 22:36:35.9936|ERROR|QlikInsightBotEngine|QlikSenseUser|GetUserAccess|b48100f2-WEBCHAT-qlikadmin| at QlikInsightBotEngine.QlikSenseUser.GetUserAccess(QlikSenseUser& user, String requestId)
2020-03-09 22:36:35.9936|INFO|QlikInsightBotEngine|Qlik Insight Bot|CheckTheUser|b48100f2-WEBCHAT-qlikadmin|Is user allowed: False
2020-03-09 22:36:35.9936|INFO|QlikInsightBotEngine|WebChatController|SendAsync|b48100f2-WEBCHAT-qlikadmin|Forwarding request to get response
2020-03-09 22:36:35.9956|INFO|QlikInsightBotEngine|WebChatController|SendAsync|b48100f2-WEBCHAT-qlikadmin|Response fetched




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