I'm attempting to set up the mobile app on an ipad. I have successfully logged in through a browser, however when I log in through the mobile app I'm presented with the following error message. Any ideas on trouble shooting? Thanks!
Extract logs from the native app and email them to yourself, to see if there are any hints in the log (all HTTP errors show up in diagnostic logs). The process of getting diagnostic logs out is detailed in the link I have shared above, and you can get to them from the server list (by tapping on the menu ellipsis on the top right)
Finally, setup fiddler or wireshark on the server to see what your web traffic is doing.
If possible, feel free to pose logs here, but bear in mind that these logs contain sensitive information, so you may have to clean them up before posting here.