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katetsan
New Contributor III

Qlik Sense Mobile APP Error Msg - "You must connect to the Qlik Sense server at least once...."

Hi Experts,

I would like to access qlik sense via mobile app (iPad/iPhone), and the error msg keep showing up "You must connect to the Qlik Sense server at least once....".

However, before access the mobile app, I've login the server via web browser successfully on iPad/iPhone.

Also, I've digging and tried possible solutions as below from community but not work at all:

1. Client Authentication link : https://<servername> ; http://<servername>; https://qlik.<servername>.comhttp://qlik.<servername>.com

2. Send the client authentication link by email or from Tool>Client Authentication

3. Delete "Windows" from Windows Authentication Pattern

Does anyone have clue about this issue?

Port open: 443; 80; 4242; 4248; 4244...

Labels (2)
3 Replies
Support
Support

Re: Qlik Sense Mobile APP Error Msg - "You must connect to the Qlik Sense server at least once.

Hi! Are you by any chance going through a reverse proxy when connecting to the Hub?

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please mark the appropriate replies as CORRECT.
katetsan
New Contributor III

Re: Qlik Sense Mobile APP Error Msg - "You must connect to the Qlik Sense server at least once.

Hi Daniele,

Could you please provide more detail or information about reverse proxy?

I'm not familiar with network, not sure how to go through a reverse proxy.

Thanks in advance.

Kate

Support
Support

Re: Qlik Sense Mobile APP Error Msg - "You must connect to the Qlik Sense server at least once.

Hi @katetsan , we have seen this issue happening when connection to Qlik Sense Mobile is done by going via  reverse proxy. If you don't know how your network is setup, you'd better check with your system/network admins, since they are the people that should know.

Daniele - Senior Technical Support Engineer at Qlik
If a post helps to resolve your issue, please mark the appropriate replies as CORRECT.