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Partner
Partner

server login attempt failed

Hi,

We have installed Qlik Sense Mobile on Apple Ipad.

As per the rules provided by Qlik, we have done changes in QMC (Offline access, Client Authentication Link, enabled TLS 1.2).

We are getting issue "Server login Attempt failed". Please help us to close this issue.

Thanks,

Kalyan

10 Replies
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Employee
Employee

Hi Kalyan,

Could you confirm that you are able to connect to your Qlik Sense Enterprise deployment from Safari or Chrome on your iPad?

Could you also provide some additiaonl info

- What QSE version have you deployed Are you on the April 2018 release?

- Screenshot of the issue you are seeing.

- Is there a reverse proxy/gateway/firewall between your mobile device and QSE?

Thank you,

Prabhul

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Partner
Partner

Hi Prabhul,

Thanks for your reply.

Please note my answers for your questions

Could you confirm that you are able to connect to your Qlik Sense Enterprise deployment from Safari or Chrome on your iPad? - - "Connection to the Qlik Sense Engine failed for unspecified reasons" error we are getting, but able to access in Android mobiles.


What QSE version have you deployed Are you on the April 2018 release? -- Yes, Apr 2018 version we have deployed, because our Customers purchased Professional and Analyser license.




Is there a reverse proxy/gateway/firewall between your mobile device and QSE?

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Partner
Partner

Hi Prabhul,

Screenshot of the issue you are seeing. -- Attached both Safari browser error and Qlik Sense Mobile app error.

Safari Browser error.jpg


HTTP Error.jpg


HTTPS Error.jpg


Is there a reverse proxy/gateway/firewall between your mobile device and QSE? -- No -- but i will check with respective Network administrators.


Thank You,

Kalyan

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Employee
Employee

Hello Kalyan,

I would like to know if you have whitelisted all of the following in the QMC:

- IP address (public IP)

- Host name

- Actual host name (Windows machine name)

- DNS name (e.g., myhost.mydomain.com)

Thank You

Bala

================================================================================

When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads as HELPFUL if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads as HELPFUL if you feel additional info is useful to others.

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Partner
Partner

Hi Bala,

Please note my answer reg. whitelist

- IP address (public IP) -- Done

- Host name -- Done

- Actual host name (Windows machine name) -- Done

- DNS name (e.g., myhost.mydomain.com)  -- No Domain


Also we have done testing in Websockettest. Both outside and inside network passed this websockettest.

We have installed Apr 2018 version.

Thanks and Best Regards,

Kalyan

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The browser image you've supplied indicates that a connection to Qlik Sense is occurring at http://10.10.1.51/hub/  (not using HTTPS) and that you don't have a valid SSL Certificate configured on your Qlik Sense Proxy.

Please adjust the Client Authentication Link at http://10.10.1.51/qmc/ and retry adding this connection to Qlik Sense Mobile.

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May be this:

As of iOS version 8 and above, un trusted certificates are not allowed.  This means that self-signed certificates such as those Qlik Sense uses out of the box are not sufficient to enable access to the Qlik Sense Hub on iOS devices.

The easiest solution is to utilize the Proxy setup as per above and have users navigate to the server via HTTP and not HTTPS.  **Make sure to have HTTP enabled anyway for if the below doesn't work, you will need an alternate way to get back into the QMC.

Step - 1 Make Allow HTTP check box as True in QMC > Proxies

Step -2 Use Any other port except 80 , ( please ask the server admin to enable this new port on your server )

Step - 3 Put the IP in Whitelist in QMC > Virtual Proxies.

Restart the QMC.

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Partner
Partner

Hi Michael,

We have tried to use HTTPS initially and created the authentication link. But we can't able to access the Qlik Sense.

Pls refer the third screenshot.

Later we have tried to use HTTP instead of HTTPS, and created the authentication link. Still we can't able to access Hub. Pls refer the second screenshot.

Instead of Qlik Sense mobile app, we have tried to open Qlik Sense Hub in Safari browser. still we can't able to open Hub. Pls refer first screenshot.

These issues were occurred only in IOS of Apple products.

We are able to access from Android mobiles.

Thanks and Best Regards,

Kalyan

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Partner
Partner

Hi Bala,

Thanks for your reply.

We have tried the steps mentioned by yourself in QMC, except other port (80).

We will try for that and update you.

THanks and Regards,

Kalyan