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rohitk1609
Valued Contributor II

"Not Connected" error occurs in every two minutes approx. on hub

Hi techies,

I have 100 of users from different location and different internet network settings. One of my client is facing a issue where "Not Connected" error occues in every two minutes when Qlik hub is in idle state. 

I have read few ticket on community and found two solutions:

1. https://qliksupport.force.com/articles/000055708 where it is asking me to update WebSocketPingInterval to 60 

2. Update keep alive timeout seconds under QMC=>proxies

My question is what is the difference between "Keep alive time out" default(10) under proxies section QMC and the solution stated in video where we need to set WebSocketPingInterval to some seconds ? Are both same? if default seconds for"Keep alive time out" is 10  so is Qlik refreshing the connection in each 10 seconds ?

 

Thanks in advance

Rohit

1 Reply
rohitk1609
Valued Contributor II

Re: "Not Connected" error occurs in every two minutes approx. on hub

@MT