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Qlik Support Updates Blog

Important and useful support information about end-of-product support, new service releases, and general support topics.

Pamela_Whitney
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Good News for QlikView 11.20 Users

We have some great news if you are running QlikView 11.20 – Extended Support will now expire on December 31, 2020. This is more than 18 months past our previous commitment to provide extended support at least until March 31, 2019.

We hope the new Extended Support expiration date will give you plenty of time to plan your next steps with Qlik. You can choose to remain with QlikView and upgrade to the latest release or adopt QlikView and Qlik Sense dual-use licensing. Alternately, you can exercise your QlikView-to-Qlik Sense remix rights.

Regardless of the path you take, Qlik Customer Success is here to support you in maximizing your Qlik investment. We are developing new offerings to help you upgrade, in addition to providing dual-use services, which focus on assessment, architecture, education, and conversion. Details can be found here.

QlikView and Qlik Sense dual-use licensing gives you a cost-effective way for your QlikView users to adopt Qlik Sense. A 30 percent uplift on your annual maintenance is all it takes to provide the all the powerful Qlik Sense functionality to your entire QlikView user base.

Please visit the Qlik downloads site for the latest release and reach out to: licenseadmin@qlik.com to discuss Qlik dual-use and remix options.

*Extended support is only available for QlikView 11.20 customers who are current on maintenance. Extended Support is not an extension of standard support and maintenance under the Qlik Support Policy. It consists only of troubleshooting and fixes that are issued as patches at Qlik’s discretion. Only severe, mission critical issues will be considered for resolution in QlikView 11.20, and there will be no product enhancements to QlikView 11.20 as part of Extended Support.

4 Comments
fmarvnnt
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Sorry but is is not clear since it does not explai if customers who are paying standard support will have support until end of 2020.

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igor-st80
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QlikView and Qlik Sense dual-use licensing. Is this offer valid in Russia?

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Pamela_Whitney
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Hi @fmarvnnt  If by standard support, you mean basic support, then yes, you are eligible for Extended Support.   For more information on QlikView 11.20 Extended Support, check out our FAQ.

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Pamela_Whitney
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Hi @igor-st80 Yes, QlikView and Qlik Sense dual-use licensing is available worldwide.  Please feel free to reach out to licenseadmin@qlik.com to discuss options.

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