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Important and useful support information about end-of-product support, new service releases, and general support topics.

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How to contact Customer Support if you are unable to login to the Support Portal.

Have you tried logging into the Support Portal, but are unable to do so? This could be due to an error or an access issue. Don’t worry! If you are unable to login to the Support Portal, you can submit a case as a guest. 

How to contact Customer Support if you are unable to login to the Support Portal.

Have you tried logging into the Support Portal, but are unable to do so? This could be due to an error or an access issue. Don’t worry! If you are unable to login to the Support Portal, you can submit a case as a guest.

 

To do so, go to support.qlik.com. Scroll down to the green bar that says, ‘Work with an expert to get the answers you need.’

Select Submit a case. The Case Wizard will pop up with a drop-down menu. The options below allow you to submit a case as a guest.

  • I have a login/access or website issue
  • I have a license issue
  • I have an issue with Qlik Sense Cloud

All other options require users to login.

 

After filling out the form, the option to Chat with us/Chat unavailable or Log a case is given. Chat with us allows you to chat with a Support agent live. Log a case will submit the case to the queue. From there the case will be assigned to a Customer Support agent and they will review your request and follow up.

 

Thanks for reading and I hope this helps! Remember to like this post if you found it helpful. Look out for our next post on Monday July 22nd, 2019.

 

Related articles:

New Look Support Portal Demo - https://support.qlik.com/articles/000073402

How to create a case - https://support.qlik.com/articles/000043153

How to create a Technical Case - https://support.qlik.com/articles/000043147

 

Join our Customer Success team for the Welcome to Qlik Webinar on Tuesday July 16th, 2019.

Follow this link to register:

https://community.qlik.com/t5/Community-Corner/quot-Welcome-to-Qlik-quot-Webinar-Tuesday-July-16-201...

Another great resource for new users - https://help.qlik.com/onboarding