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Important and useful support information about end-of-product support, new service releases, and general support topics.

Digital Support
Digital Support

Hello Qlik Users!

I hope you are all doing well!

Yesterday, I blogged the new releases for Qlik Sense Patch Wednesday. After the announcement, a few users reported an error when installing Qlik Sense June 2020 Patch 1. Users have reported the following error:

Update failed: Ensure that Qlik Sense June 2020 is installed before you install Qlik Sense June 2020 Patch 1.

Qlik Support and R&D investigated the issue and it was found that the Qlik Sense June 2020 GA installer had the incorrect build number, causing June 2020 Patch 1 to error out during the installation. The Qlik Sense June 2020 GA installer with the correct build number is now available on the Qlik download site.

For those that have Qlik Sense June 2020 GA version 13.82.3 installed, please download the new Qlik Sense June 2020 Patch 1. This new patch will allow you to upgrade version 13.82.3 to 13.82.6 instead of having to uninstall/reinstall the GA release.

As with all software, please follow best practices when installing and/or upgrading by backing up your Qlik Sense environment and testing in a QA environment first. For more guidance on installing Qlik Sense, see the Qlik Sense Installation Guide. upgrade, see the Qlik Sense Upgrade guide. This guide was put together by the Qlik Digital Support team and offers step-by-step instructions, pictures and troubleshooting tips. 

We apologize for any inconvenience this issue causes.

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Thank you for choosing Qlik!

Kind regards,

Qlik Global Support

33 Comments
Partner
Partner

c'mon guys. this is not the first such mistake. A couple years earlier there was already the same problem. Please check and double-check before release. We hope for a high quality product and in fact we have to conduct multiple additional checks after all new the release. And I'm not talking about the fact that the September version in general should be skipped. I don’t know what affects, summer, heat or the vacation period, but September releases are not advisable to install, there are always had a lot of problems.

2,317 Views
Partner
Partner

little note.

Why June 2020 IR on qlik download site named as qlik_sense_update.exe? 

korsikov_0-1592548257477.png

 

  

small wish - can you name the files with the version and patch?
for example Qlik_Sense_June2020_IR.exe Qlik_Sense_November2019_U3.exe
It would be very convenient. thank

2,290 Views
Contributor
Contributor

Hi,

I know that in a general way, we need to wait before installing an IR release, but why do not fix the PAtch1 instead of republishing an IR release wich was already installed on many systems ...

Now, I will need to reinstall many nodes over the week-end.

Thx and rgds

2,271 Views
Support
Support

If a user has  version 13.82.3 - can they upgrade to the correct version 13.82.4 without re-installing?

Thanks

 

2,218 Views
Partner
Partner

@Jamie_Gregory 

What do you mean with "Reinstall June 2020 GA"? Should I backup the repository and apps, uninstall June 2020 GA, install the new June 2020 version and then restore the repo and apps?

Is this really neccessary? Is there not an easier way to correct the initial version that I've installed?

Thanks,

Steven 

2,205 Views
Master III
Master III

Sounds like an awful lot of work for us because of a silly typo by you. 5 seconds to make the typo, 1+ hour for every install already done.

... Unless you are going to pay us for all those consulting hours of course.

Isn't that version number editable in some easy way in all the already done June 2020 installs? Some 1 minute edit to fix your 5 seconds typo?

2,169 Views