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Qlik Support Updates Blog

Important and useful support information about end-of-product support, new service releases, and general support topics.

Support
Support

After registering for a Qlik Account on Qlik.com, no activation email arrives to activate the Qlik Account.

OR:

No password reset email arrives when attempting to reset the password. 

 

Don't worry you'll be logged in soon! Follow the troubleshooting steps below to find out what you can do.

               

Troubleshooting steps:

  • Check your Spam/Junk folder. Sometimes the email gets sent there.
  • Contact your internal IT to find out if Qlik emails were blacklisted by your mail server firewall and ensure that "qlik.com" and "sendgrid.net" (This is the third party app Qlik Account is using to send activation and password reset email) are added to your safe senders list
  • To trigger a new Activation/Password Reset email: go here (https://qlikid.qlik.com/resetpwd) and enter your Qlik ID or email address and select "Find My Username/Password"

 

If the Activation or Password Reset email still does not arrive to your email inbox, Contact Customer Support via the Support portal. When contacting Support, please provide your username and/or email.

 

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From now until December 31st Qlik is offering 25% off new, 12-month, Individual and Corporate subscriptions to Qlik Continuous Classroom, Qlik’s on-demand learning platform.