Starting April 1, 2020, all existing Qlik Basic customers and partners will be upgraded to the Qlik Enterprise Support offering!
The Basic Support agreement is being phased out and will no longer be offered starting April 1, 2020. All customers and partners with a Basic Support agreement will be upgraded automatically with no additional fees.
The biggest change this will bring for those with Basic support, is an accelerated response time for Severity 1 issues. Under the current policy, Severity 1 issues are addressed only during the normal business hours. With Enterprise support, the response time will increase to 24x7 support for Severity 1 issues!
If you’re a customer with a Basic Support agreement, please see the Customer FAQ.
If you’re a Partner with a Basic Support agreement, please see the Partner FAQ.
Current Enterprise customers as well as Subscription customers will not see any changes and will continue to receive Enterprise Support from Qlik.
To view the Qlik Support Policy, check out the Product Terms page on Qlik.com. On April 1, 2020, the Support Policy will be updated with the new changes.
If you have any more questions regarding these changes, please reach out to your Account Manager.