Qlik Community

Qlik Support Updates Blog

Important and useful support information about end-of-product support, new service releases, and general support topics.

Employee
Employee

QlikView 11.20 - Important Support Update

Commitment to our QlikView Customers

In accordance with Qlik®’s Maintenance Policy, standard support for QlikView 11.20 has ended as of March 31, 2018. However, based on customer feedback Qlik has decided to make Extended Support available to all QlikView 11.20 customers who are currently on maintenance, at no additional charge. Extended Support for QlikView 11.20 will be available until at least March 31, 2019.

The availability of Extended Support for QlikView 11.20 is to provide our valued customers with ample time to upgrade to the fully supported QlikView product, and is not an indication that customers should stay on QlikView 11.20 indefinitely. Further, Extended Support is not an extension of standard support and maintenance under the Qlik Maintenance Policy. It consists only of troubleshooting and fixes that are issued as patches at Qlik’s discretion. Only severe, mission critical issues will be considered for resolution in QlikView 11.20, and there will be no product enhancements to QlikView 11.20 as part of Extended Support.

The current fully supported versions of QlikView are QlikView 12.00, 12.10, and 12.20. To receive all the benefits of Qlik’s support services (including, but not limited to, product enhancements and service releases) customers must be on one of these versions and current on maintenance fees. The latest versions of QlikView have the benefit of cumulative quality improvements, so we strongly recommend upgrading to the latest version. Qlik Consulting services is well versed in the upgrade process, and can aid both customers and partners to facilitate this transition. We suggest you take advantage of this time to plan your upgrade for the coming year.

Qlik remains fully committed to QlikView and will continue to invest in it for the foreseeable future. With each new release, we deliver engine-level improvements from Qlik Sense®, increased product quality and performance, and new features such as advanced analytics integration and on-demand app generation. Our QlikView customers can take advantage of ongoing product innovations by continuing the QlikView journey on our latest supported versions.

For more information on our product roadmap for QlikView, please refer to our statement of direction.

Thank you.