Support Portal and Partner Portal: What are they and what do they offer?
The Support Portal –
What is the Support Portal? The Support Portal is a resource that links users to all their support needs from knowledge articles to creating a case with the Support team.
What does the Support Portal have to offer?
All users have access to view public knowledge articles, quick links to the help site, community, training, and more.
Users enabled with Support Portal access will be able to login to the Support Portal and can access all that is mentioned above. Those users can also view licenses, see individual cases, and all cases linked to the company account.
Who can access the Support Portal? Any user can go to support.qlik.com to view public knowledge articles or submit a case as a guest, but only those with Qlik Accounts enabled with Support Portal access can login to the Support Portal to gain account and case information as well as manage cases online.
The Partner Portal
What is the Partner Portal? The Partner Portal is the gateway into Qlik for partners. It has all the information a partner needs to be successful in their partnership with us.
What does the Partner Portal have to offer? The Partner Portal has a few different access levels. Users can view leads, access marketing materials, access training and more. All users with a Qlik Account that are linked to a company with Partner Status will automatically be enabled with Partner Portal access. Other aspects of the Partner Portal that vary based on access level include:
Partner Green Line – a smooth enablement / Learning tool for partners
Commerce – a Sales tool to manage Leads, Opportunities, and Quotes
If you need assistance with Support Portal or Partner Portal access, please contact Customer Support via live chat or by creating a case in the Support Portal.
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