Users are seeing 'No Access Pass' when opening apps in the Qlik Sense Hub

[Jamie_Gregory]

Hello Qlik Users!

I hope you all had a great weekend!

Within the past few months, you may have requested to convert your token license to the new Professional and Analyzer type. Recently, the Qlik Licensing team performed a cleanup of the licensing database. If the conversion was not completed, some of your users may receive an error upon opening apps in Qlik Sense:

You cannot access Qlik Sense because you have no access pass

Please check that your users have a license assigned to them in the Qlik Management Console (QMC). If they do not, please assign either a Professional or Analyzer license. For more information on these license types, please see Qlik Sense Licenses.

For more information on this issue, please see “You cannot access Qlik Sense because you have no access pass” after conversion.

If this does not resolve the error for the user, there are a few other reasons why you might see this error as it’s a pretty common error. For more assistance with troubleshooting this error, please see You cannot access Qlik Sense because you have no access pass. As always, you can reach out to the Qlik Community or create a case with Qlik Support.

If you found this post useful, please give it a like and be sure to subscribe to the Qlik Support Updates Blog to stay up-to-date!

Kind regards,

Qlik Global Support

[AlexOmetis]

Just checking - does this mean that any customers that were still on the Token model will have been converted to the User model without their requesting it? Or does it just mean that any customers that opted for the conversion will no longer be able to use their old Token model licence as it will show as expired now? 

[onnoemergo]

When was this conversion process announced? And via what mediums?

 I can’t remember seeing any in, for example, this blog.

[Jamie_Gregory]

@AlexOmetis It would affect those that opted to convert and then either did not convert or did not finish converting. Basically if they had a mix of licenses in the environment (e.g. tokens and professional/analyzer), the cleanup would affect those that were still using tokens.

@onnoemergo There was a huge push last year to get clients converted. It is also covered in this article. If you have any other questions, please reach out to your Partner Manager and they should be able to help. It was not communicated in this blog but we will make sure we keep everybody up to date moving forward.