The Support Portal –
What is the Support Portal? The Support Portal is a resource that links users to all their support needs from knowledge articles to creating a case with the Support team.
What does the Support Portal have to offer?
All users have access to view public knowledge articles, quick links to the help site, community, training, and more.
Users enabled with Support Portal access will be able to login to the Support Portal and can access all that is mentioned above. Those users can also view licenses, see individual cases, and all cases linked to the company account.
Who can access the Support Portal? Any user can go to support.qlik.com to view public knowledge articles or submit a case as a guest, but only those with Qlik Accounts enabled with Support Portal access can login to the Support Portal to gain account and case information as well as manage cases online.
The Partner Portal
What is the Partner Portal? The Partner Portal is the gateway into Qlik for partners. It has all the information a partner needs to be successful in their partnership with us.
What does the Partner Portal have to offer? The Partner Portal has a few different access levels. Users can view leads, access marketing materials, access training and more. All users with a Qlik Account that are linked to a company with Partner Status will automatically be enabled with Partner Portal access. Other aspects of the Partner Portal that vary based on access level include:
Partner Green Line – a smooth enablement / Learning tool for partners
Commerce – a Sales tool to manage Leads, Opportunities, and Quotes
QED – Qlik Education
QPMS – Qlik Partner Marketing Services
MDF Tool – Marketing Development Fund
How to access the Qlik Support Portal - https://support.qlik.com/articles/000050443
How to create a case - https://support.qlik.com/articles/000043153
How to access the Partner Green Line: https://support.qlik.com/articles/000048387
How to access the Qlik Partner portal: https://support.qlik.com/articles/000070418
How to Request Access to Qlik Market (for Partners) - https://support.qlik.com/articles/000029396
How to Access and Update your Profile Page in the Partner Portal - https://support.qlik.com/articles/000029396
If you need assistance with Support Portal or Partner Portal access, please contact Customer Support via live chat or by creating a case in the Support Portal.
Things are always changing in the digital world. Join the last Qlik Insider webinar of the year on November 20th to stay up to speed. - https://go.qlik.com/QlikInsider?sourceID1=CKM - Don't get left behind! Sign up with the link today.
Please like this post if you found it helpful and let us know if you have any questions in the comments below. Thanks for reading!
Hello All Qlik Sense Users,
If you are using Core Based licenses, we have been alerted that a high number of end users are encountering the following error:
"You cannot access Qlik Sense because you have no access pass"
At this time, the issue is under investigation with our Internal Licensing team and updates will be provided as soon as we understand the cause.
For additional updates, we ask that you refer to the following article Core Base License error "You cannot access Qlik Sense because you have no access pass"
Learn as you go with self-paced learning
Subscribe today and enjoy big savings
With Qlik, there’s always something new you can learn. And the Qlik Continuous Classroom is the perfect place to do it.
For a limited time, we’re offering 25% off your new full-year subscription if you purchase by December 31, 2019*.
Whether you’re a BusinessAnalyst or Data Architect, our role-based learning makes it easy to get up to speed and sharpen your skills – from anywhere, anytime.
Your subscription gets you:
24/7 on-demand learning that’s self-service and self-paced
Hands-on exercises, quizzes, assessments and quick reference guides
Cutting edge content added and updated regularly
Advanced search for all content, even within videos
Live chat with instructors during webinars and one-on-ones
The chance to validate your skills with a Qlik Sense Qualification
Subscribe today and access all the learning content that’s right for you in the Qlik Continuous Classroom for 12 months. And save 25% while doing it.
Purchase by December 31, 2019* to save 25% off your full-year subscription.
Be sure to use promotion code LEARN2019
More Ways to Save:
Empower your team or your entire organization with a 25% off discount on Corporate Subscriptions until December 31st*.
Corporate Subscriptions available for up to 10, 50, 250, 1000 Users or Unlimited access to Qlik Continuous Classroom.
To benefit from our 25% off discount in addition to the bulk savings in our Corporate Subscriptions,contact your regional Education team.
Subscribe today using promotion codeLEARN2019
* Valid only on new, 12-month individual and corporate subscriptions. Previously purchased subscriptions are not eligible for this discount and no credits or refunds will be given on prior purchases. Offer expires December 31, 2019.
After registering for a Qlik Account on Qlik.com, no activation email arrives to activate the Qlik Account.
No password reset email arrives when attempting to reset the password.
Don't worry you'll be logged in soon! Follow the troubleshooting steps below to find out what you can do.
Check your Spam/Junk folder. Sometimes the email gets sent there.
Contact your internal IT to find out if Qlik emails were blacklisted by your mail server firewall and ensure that "qlik.com" and "sendgrid.net" (This is the third party app Qlik Account is using to send activation and password reset email) are added to your safe senders list
To trigger a new Activation/Password Reset email: go here (https://qlikid.qlik.com/resetpwd) and enter your Qlik ID or email address and select "Find My Username/Password"
If the Activation or Password Reset email still does not arrive to your email inbox, Contact Customer Support via the Support portal. When contacting Support, please provide your username and/or email.
No activation or Password Reset emails arrives https://support.qlik.com/articles/000015561
How to reset password - https://support.qlik.com/articles/000002830
How to register for a Qlik Account - https://support.qlik.com/articles/000002823
From now until December 31st Qlik is offering 25% off new, 12-month, Individual and Corporate subscriptions to Qlik Continuous Classroom, Qlik’s on-demand learning platform.
Hello Qlik Sense users,
We are pleased to announce that our latest offering, Qlik Sense September 2019, is available on our download site. This is an exciting release for Qlik that continues to set us apart! September 2019 offers a wide range of new capabilities such as:
The Launch of Qlik Sense Business - our new SaaS product, designed to empower groups and teams to operationalize analytics and make data driven decisions
Natural Language Analytics - full NLP (natural language processing) capabilities in the Qlik Cognitive Engine, supporting natural language search in Insight Advisor and other areas of Qlik Sense
Our newest product Qlik Data Catalyst for QVDs – a streamlined offering of Qlik Data Catalyst that is specifically focused on making QVD files easier to discover, understand and consume.
In addition , we've also made a number of improvements around advanced authoring, visualizations and mobile support, to name a few. To learn more about what this release has to offer, please be sure to visit our Qlik Product Innovation Blog. For additional details, including product defect fixes, please review the release notes here.
As always when upgrading any software, make sure that you backup your system and applications before doing any installation and follow upgrading best practices. Thank you for choosing Qlik software.Kind regards,
Global Support Team
Hello Qlik users,
An issue has been found where BEx extraction stops working after upgrading to SAP BW 7.50 SP14. Specifically, the following error occurs at reload of BEx connector script:
‘RfcAbapRuntimeException: Access using a 'ZERO' object reference is not possible’.
In addition, the following error could also occur when opening a BEx query in the select dialog:
‘RfcAbapRuntimeException: Invalid subfield access: Offset negative‘.
To correct this issue, R&D has provided a patch that is available in the form of a transport file that will need to be imported into the SAP BW system. The patch will be included in a future release of the Qlik SAP Connectors package. Until then, If you encounter this issue, please contact support at support.qlik.com and reference the ID SAP-1985.
For further details on this issue, please refer to the article found here SAP BEx Connector: BEx extraction stops working after upgrade to SAP BW 7.50 SP14.
Qlik products enable users to see the full picture of their data. Qlik trainings, certifications, and other online courses give users the knowledge they need to fully understand and utilize their data. This post will shed light on some of the great free and paid training options Qlik has to offer.
Let’s start with the QCC! The Qlik Continuous Classroom, or QCC, is a self-service online learning platform. Users can take courses based on job type – Business User, Business Analyst, Data Architect, System Administrator. Or search for courses in the top right corner. This is a great resource to help you get started or expand your knowledge. Follow this link to find out more - https://qcc.qlik.com/
Interested in Instructor Led Training? Find out more here - https://qcc.qlik.com/course/index.php?categoryid=44
Interested in free Data literacy training? Find out more here - https://qcc.qlik.com/course/view.php?id=811
For an overview of all our Qlik training - https://www.qlik.com/us/services/training
Find out more about certifications - https://www.qlik.com/us/services/training/certifications-and-qualifications
What about Partners? The Qlik Education and Development, or QED, is a resource to help new and existing Partners. The QED can be accessed within the Partner Portal by following the steps in this article - https://support.qlik.com/articles/000065093
Training & Certifications: Find the contact for your region here https://www.qlik.com/us/services/training/training-contacts
For QCC, QED, Training, and Certification support, please start by reaching out to the appropriate contact. If further assistance is needed, please contact Customer Support via the Support Portal.
Thanks for reading! Don’t forget to like/comment if you found this post helpful.
How to Contact Training & Certification Team - https://support.qlik.com/articles/000053266
How to Access the Free Certification Practice Questions - https://support.qlik.com/articles/000006808
How to Download Certificates and Logos from Qlik CertTracker - https://support.qlik.com/articles/000030969
Join our Customer Success team for theWelcome to Qlik Webinartomorrow TuesdaySeptember 24th, 2019.The Webinar is now posted on Community and open for registrations:
Another great resource for new users:https://help.qlik.com/onboarding
Hello Qlik Sense Mobile Users. We have more information for you regarding the new release of iOS 13.
Qlik Sense Mobile does not yet formally support iOS 13 with the use of the BlackBerry UEM, in part as BlackBerry requires an upgrade of its UEM.
A compatible version of the Qlik Sense mobile client will be delivered soon, but our current recommendation is to avoid upgrading iOS devices using BlackBerry UEM to iOS / iPadOS 13 (either 13.0 or 13.1), if Qlik Sense Mobile functionality is needed.
For questions or concerns, please don't hesitate to leave a comment or get in touch with us.
Want to stay a step ahead of important Qlik support issues? Then sign up for our monthly webinar series where you can get first-hand insights from our #QlikSupport experts.
The Support Techspert Thursday session from September looked atIntegrating SAML with Qlik Sense Enterprise.
But wait, what is it exactly?
Support Techspert Thursdays is afreewebinar to facilitate knowledge sharing held on a monthly basis, on the third Thursday of each month.
Hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today.
In this session we will cover:
Pre-reqs for successful deployment
Demo of virtual proxy setup and workflow
Troubleshooting common issues
Click onthis link to see the presentation.
What is it? The Working with Qlik Support playlist is a series of short Qlik Fix videos created to assist with the Customer/Partner onboarding process. The videos cover topics like ‘How to use the Qlik Knowledge Base’, ‘How to view Active and Expired Licenses’, and more.
Where to find it? This playlist, along with other Qlik Fix videos are available on the Qlik Support YouTube page.
Qlik Support YouTube: https://www.youtube.com/user/QlikViewSupport
Who needs it? These videos are great for new users and users that need a quick refresher on best practices for working with Qlik Support.
Thanks for reading! Remember to like this post if you found it helpful. Do you have an idea for a future blog post? If so, let us know in the comments.
Free Technical Support resources for non-licensed Customers - https://support.qlik.com/articles/000007308
Join our Customer Success team for theWelcome to Qlik Webinartomorrow TuesdaySeptember 9th, 2019.The Webinar is now posted on Community and open for registrations:
Another great resource for new users:https://help.qlik.com/onboarding