Hello Qlik Users!Who ever thought this day would come? It’s the last day of the year, which meansQlikView 11.20 support and maintenance expires, today, December 31, 2020.What does this mean?For the full benefits of Qlik’s support services, you must be on one of the following versions:QlikView 12.30: Support & Maintenance will expire on April 30, 2021.QlikView 12.40: Support & Maintenance will expire on April 30, 2022.QlikView 12.50: Support & Maintenance will expire 24 months following the release of QlikView 12.60Here are some resources to help facilitate a smooth upgrade:How to Upgrade or Migrate QlikView 11.20 and later versionsQlikView 11.20 End of Life Upgrade: Known Issues and changes in product behaviorA QlikView Upgrade GuideSTT- Worry Free Migration for QlikView Server/PublisherPlease make sure you’re following best practices when upgrading:Read the release notesMake a backup the current environmentTest the newer version in a test or QA environment prior to promoting to productionCheck the support matrix for any other Qlik Value Added Products to ensure compatibilityPlease let us know if you have any questions in the comments below. If you found this blog useful, please give it a ‘Like’! Make sure you’re subscribed to the Qlik Support Updates Blog to receive updates like this.Thank you for choosing Qlik!Kind regards,Qlik Digital Support ...View More

Hello Qlik Users!To say, “What a year it has been!” is an understatement. Despite the circumstances, Qlik Support persevered to bring you more content and a better experience.You may recall that earlier this year, a team was created to dedicate their time to the digital experience. We focused on disseminating information through content creation and blogs as well as consolidating the platforms and creating a better user experience.Here are just some of our accomplishments for the year:Created step-by-step installation and upgrade guides for Qlik Sense and QlikViewProduced 100 Qlik Fix videosNew Support Programs landing pageHosted 21 Qlik Support WebinarsUpdated articles and started migrating content from the Support Portal to Qlik CommunityWrote over 150 Support Update BlogsOver 1200 new articles created by the Qlik Global Support teamReached 13,500 monthly subscribers to Support Techspert ThursdayThank you to each and every one of you that helped make this year such a success. We hope you will join us in making 2021 even better.Have a safe and happy new year!Kind regards,Qlik Digital Support ...View More

Hello Qlik Users!There are only a few days left until the new year. Are you still analyzing your professional goals for 2021?How about some classes that would improve your data literacy skills or help drive more accurate decisions?Check out this on demand webinar with our Chief Learning Officer, Kevin Hanegan, where he will share information about the available resources through Qlik Education:It is not about what you know. It is about what you can do.If you would like to find out more about Qlik Education, please see Qlik Learning.Kind regardsQlik Digital Support ...View More

Hello Qlik Users!When a Qlik Service(for Qlik Sense on Windows, QlikView or Qlik NPrinting) restarts or crashes, there are safeguards in place to record the incident in the logs or produce a dump file. However, if a service is killed silently by another process, you will not find an error or warning in the Qlik logs (only entries that the service was stopped and started).So how do you find out what happened?One of our Senior Technical Support Engineers wrote an article about how to debug a silent crash/termination of a Qlik Service using a debugging tool for Windows, gflags.exe. The article will walk you through using the tool to monitor the process and finding the event in the Application event log should the issue occur again.For more information, please check out the article:GFlags - Find out what killed silently a windows processThank you for choosing Qlik!Kind regards,Qlik Digital Support ...View More

Hello Qlik Users,We would like to wish everyone a safe and happy holiday season!Thank you for being a part of the Qlik family!Kind regards,Qlik Global Support ...View More

Hello Qlik Users!Are you looking for visualization ideas? Don’t forget about the Qlik Demo site! This site features a robust collection of Qlik Sense and QlikView apps that showcase the power of Qlik visualizations. If you’re on Qlik Sense SaaS, use the Connect & Learn button to easily access the site at any time.Some apps you can download as well and see exactly how the chart was created. For the others, I would recommend giving it a go! Check out the Qlik Help for specific information about each (Qlik Sense and QlikView) chart. If you need help, try posting to the Qlik Community for assistance. Make sure to follow best practices when posting.Speaking of best practices, we also have some information on best practices for Qlik Sense visualizations on the Qlik Help site as well.Happy creating!Kind regards,Qlik Digital Support ...View More

Hello Qlik Users!If you’re having trouble with bringing users into Qlik Sense, check out Qlik Fix – How to configure and test LDAP filters for User Directory Connector!This video will provide some tips for creating LDAP filters, provide common examples for setting up the Qlik Sense User Directory Connector and share some resources along the way.Please let us know if you have any questions using the comments below!Kind regards,Qlik Digital Support ...View More

Hello Qlik Users,We have noticed some users reporting that QlikView tasks/reloads are stuck for an infinite amount of time. It is not a consistent behavior and randomly occurs.If you’re having an issue with tasks and/or reloads getting stuck, please check out this article for assistance:Tasks stuck after upgrade to QlikView April 2020 (12.50)Let us know if you’re still having an issue after making the change to the QlikViewBatch settings.ini.This issue impacts both QlikView and Qlik Sense. It was previously blogged about in September as well (see: Reload from QVDs failing in Qlik Sense April 2020 or later and QlikView 12.50). Have a great weekend!Kind regards,Qlik Digital Support ...View More

Hello Qlik Users!The recording, transcript and FAQ are now available for our previous Talk to Experts Tuesday session on QlikView!Thank you to our panelists: Chip Matejowsky, Joseph Musekura, and Daniele Purrone. They did an amazing job fielding your questions!The FAQ can be found in the Knowledge Base: Talk to Experts Tuesday – QlikView FAQ.The Talk to Experts Tuesday page under ‘Past Events’, is home for all of previous recordings and transcripts, including this QlikView session.Part of the schedule for 2021 is already up on the Talk to Experts Tuesday page. Please check out the available sessions and register to any you would like to attend.Thank you again for joining this session and for such a great year of events! We will see you all next year!Kind regards,Qlik Digital Support ...View More

Hello Qlik Users,There are five Qlik Sense patches available this Qlik Patch Wednesday. You can find the following patches on the Qlik download site:Qlik Sense PatchNovember 2020 Patch 3Release NotesSeptember 2020 Patch 7Release NotesJune 2020 Patch 12Release NotesApril 2020 Patch 12Release NotesFebruary 2020 Patch 10Release NotesEach Qlik Sense patch has a few fixes so please follow best practices:Read the release notesBack up your Qlik Sense environmentTest the patch in a QA environmentFor more guidance on upgrades, see theQlik Sense Upgrade guide. This guide was put together by the Qlik Digital Support team and offers step-by-step instructions, pictures and troubleshooting tips.Be sure to subscribe to the Qlik Support Updates Blog by clicking the green Subscribe button to stay up-to-date with the latest releases. Please give this post a like if you found it helpful! Also, please let us know if you have any questions or leave your feedback in the comments.Thank you for choosing Qlik!Kind Regards,Qlik Global Support ...View More