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affansamad
Contributor
Contributor

AccessPoint.aspx not accessible. Saying Forbidden 403 on loading file "jquery-1.7.min.js" and having Type "xhr"

Hi everyone,

ITS URGENT !!!!

We are working on migration of all Qlik Servers from AWS to Internal Server (from QV Version 12.3 to 12.6).

Now, After the migration, I am trying to login the AccessPoint application which is not loading the *.qvw document files and stuck in the loading content ajax view. PFB screenshot for reference:

affansamad_0-1647418367755.png

When open the developer options I have found the following issue:

affansamad_1-1647418979147.png

also when I try to access http://localhost/QvAJAXZfc/AccessPoint.aspx  I get the following error:

affansamad_2-1647419127168.png

Even if I try to browse this file from within QVAJAXZFC directory inside the website in IIS Manager, I still get the above error.  All the rest of aspx and html pages are accessible if I try to browse them from within QVAJAXZFC directory.

Below is the Server System Info:

affansamad_3-1647419233263.png

Kindly do the needful its really urgent.

Thanks & Regards,

Affan.

Labels (2)
3 Replies
Chip_Matejowsky
Support
Support

Hi @affansamad,

If this is an urgent, production down issue, strongly suggest that you create a case with Qlik Support.

On the IIS server, open a browser and enter http://localhost/iisstart.htm.  Does this render the IIS welcome page?  If not, then there is an issue with IIS itself that you'll need to resolve.  If it does render correctly, ensure that the QlikView IIS app pool is successfully running under the QlikView service account.

 

Best Regards

Sr. Technical Support Engineer with Qlik Support
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affansamad
Contributor
Contributor
Author

Hi there,

We have already in discussion with them. 

As far as your suggestions are concerned, I have checked with the IIS URL and its opening the IIS Page which means there is no issue with the IIS. Now for the other thing which you mentioned, I also checked it out and found that QlikView IIS app pool is running under the QlikView service account. 

So what else it could be?

Waiting to hear from you soon.

Thanks & Regards,

Affan.

Chip_Matejowsky
Support
Support

Suggest that you start reviewing the QlikView Web Server log and the Windows Event Viewer System, Application, and Security logs on the server running IIS, and the IIS logs for errors and warnings.  Be sure to attach all of these items to your Support case as well.

Sr. Technical Support Engineer with Qlik Support
Help users find answers! Don't forget to mark a solution that worked for you!