After QlikView Server Update, Session Timeout set 20 mins

[Jessie]

Hi all

I recently update qlikview server from 2020 april to 2021 may.

However after the server get updated, the timeout session changed to 20 min and I have no idea to change this.

It was 5 hours before, and now is 20 mins. how can I change this?? What is the portion that update change about timeout??

WHAT I HAVE TRIED:

1. QMC - System - Perf tab - change all session time to 36000

2. IIS(The server is IIS) application setting - add SocketTimeOutInSeconds to 36000

3. all settings that has before update

4. references in https://community.qlik.com/t5/Knowledge-Base/Timeout-Values-Related-To-QlikView-Deployment/ta-p/1711...

Please help!

Thank you

[Chip_Matejowsky · Accepted solution]

Hi @Jessie,

From the article you referenced Timeout Values Related To QlikView Deployment, the IIS Application Pool Idle Timeout has a default timeout of 20 minutes, so that might be it.

Best Regards