Cannot find root directory settings

[marcello]

Hi all, 

Opening QMC, if i go in System->Setup and click edit after selecting QlikView Server i see only two tabs: General and Login.

I miss folder and other documented tabs .

Could anybody help me?

QlikView May 2022 SR1 on a windows data center

Thanks in advance, Marcello

[Maria_Halley]

@marcello 

Check if you are a member if the QlikView Administrators group, it is a local group on the server. 

[Jill_Masinde]

@marcello   Is this a new installation?  If  it is  try  stopping all QV services and recreate the %ProgramData%\QlikTech directory.  Restarting the services will generate a new QlikTech directory.   If it is not a new installation, make sure the license is not in use on another Qlikview Server.

[marcello]

Yes i am

[Maria_Halley · Accepted solution]

@marcello 

I does sound like a license issue. Did you double check so you have a license set, both for Server and Publisher (if you have it). If you are using SLK there is only one entry for both. 

[NadiaB]

Hi @marcello 

Did you try to reapply the license ? 

If this was working before and you have a copy of the Settings.ini could you compare it to the current one on the server?
Hope it helps!