Doc open called failed , The document might require username and password.

[dhasharadh]

can any one look into the below please bit urgent.

we are trying to run the app in QMC and getting the below error, i tried changing the service account but no use and there is no section access used in that app.

@Miguel_Angel_Baeyens  @Peter_Cammaert   can any one look into this pls.

(8/27/2020 3:27:50 PM) Information: DistributeTask[6c7e141d-b4f4-403b-a58d-5c7f877b9102] ("Performance"): TryStart - Starting task. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c. ExecID:b8c104f3-0472-486b-8d0b-10b5d84047f7

(8/27/2020 3:27:50 PM) Information: Entering Task Execution.

(8/27/2020 3:27:50 PM) Information: ClusterID=1

(8/27/2020 3:27:50 PM) Information: QDSID=8ad7421b-a119-035c-5ef8-49387d945d73

(8/27/2020 3:27:50 PM) Information: TaskID=6c7e141d-b4f4-403b-a58d-5c7f877b9102

(8/27/2020 3:27:50 PM) Information: ExecID=b8c104f3-0472-486b-8d0b-10b5d84047f7

(8/27/2020 3:27:50 PM) Information: MaxRunTime=1.00:00:00

(8/27/2020 3:27:50 PM) Information: MachineName=QLKVWDEVAPPS001

(8/27/2020 3:27:50 PM) Information: Task execution max attempts=1

(8/27/2020 3:27:50 PM) Information: Task execution current attempt=1

(8/27/2020 3:27:50 PM) Information: Task Dependencies are OK

(8/27/2020 3:27:50 PM) Information: The task "CLS Performance" is starting

(8/27/2020 3:27:50 PM) Information: Document is marked to be Reloaded with fresh data. Initializing Reload for Distribution.

(8/27/2020 3:27:50 PM) Information: Opening "F:\QlikView_Docs\SourceDocuments\Dashboard\5.app\Performance.qvw"

(8/27/2020 3:27:50 PM) Information: Allocating new QlikView Engine. Current usage count=0 of 4 (of type non-reader).

(8/27/2020 3:27:50 PM) Information: Max retries:5

(8/27/2020 3:27:50 PM) Information: Attempt:01

(8/27/2020 3:27:51 PM) Information: Opened the QlikView Engine successfully. ProcessID=3183912

(8/27/2020 3:27:51 PM) Information: Allocated QlikView Engine successfully. Current usage count=1 of 4 (of type non-reader). Ticket number=1.

(8/27/2020 3:27:51 PM) Information: Loading document "F:\QlikView_Docs\SourceDocuments\Dashboard\5.app\Performance.qvw" (174.08 Mb)

(8/27/2020 3:27:52 PM) Information: Loading. LoadTime=00:00:01.0000521

(8/27/2020 3:27:53 PM) Error: Document open call failed. The document might require username and password.

(8/27/2020 3:27:53 PM) Information: Attempted to load the document without data.

(8/27/2020 3:27:53 PM) Error: The document failed to open.

(8/27/2020 3:27:54 PM) Information: Closed the QlikView Engine successfully. ProcessID=3183912

(8/27/2020 3:27:54 PM) Error: Document could not be opened

(8/27/2020 3:27:54 PM) Information: Closed the QlikView Engine successfully. ProcessID=3183912

(8/27/2020 3:27:54 PM) Information: Failed to check in document: F:\QlikView_Docs\SourceDocuments\Dashboard\5.app\Performance.qvw

(8/27/2020 3:27:54 PM) Error: The task "CLS Performance" failed. Exception: || QDSMain.Exceptions.TaskFailedException: Task execution failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.FailedDocumentCheckoutException: Failed to check out document with path: F:\QlikView_Docs\SourceDocuments\USE\Purchase_Dashboard_SAP\5.app\CLS Performance.qvw || at QDSMain.AbstractReloadTask.Reload(String fileName, IExecutingTaskResult executingTaskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || --- End of inner exception stack trace --- || at QDSMain.AbstractReloadTask.Reload(String fileName, IExecutingTaskResult executingTaskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) || at QDSMain.DistributeTask.PerformExecute(IExecutingTaskResult executingTaskResult) || --- End of inner exception stack trace --- || at QDSMain.DistributeTask.PerformExecute(IExecutingTaskResult executingTaskResult) || at QDSMain.Task.AbstractTask.TaskExecution(CurrentExecutionArgs args)

(8/27/2020 3:27:54 PM) Information: Task Execute Duration=00:00:03.7282868

(8/27/2020 3:27:54 PM) Information: Sending Alert mail

(8/27/2020 3:27:55 PM) Information: TaskResult.status=Finished

(8/27/2020 3:27:55 PM) Information: Notifying all triggers of new state: "FinishedWithErrors"...

[Sonja_Bauernfeind · Accepted solution]

Hello @dhasharadh 

In what instances do you get this error? Does it reload normally on the server if you open it with a QlikView desktop client?

This error message usually means one of two things: The document requires username or password as mentioned, or that there are not sufficient resources available.

See QlikView Publisher Task Failing With Error:Error Document open call failed. The document might requi...for details.

/Sonja 

[Miguel_Angel_Baeyens · Accepted solution]

See more details here: https://support.qlik.com/articles/000003243 or https://community.qlik.com/t5/Qlik-Support-Knowledge-Base/QlikView-Publisher-Task-Failing-With-Error...

If that document is not using Section Access and the QlikView service account as Full Controll rights over the file, resource exhaustion could be one of the cases.

As a side note, I see that you are using mapped drives (F:) which is not recommended by Qlik in clustered environments, in favor of UNC paths (\\server\folder\file.qvw) instead. Mapped drives can have different permissions for different accounts, or not even exist for some accounts and that is a known cause of issues.