Document CALS don't add up

[#1]

Qlikview Server SR3 with 50 document CALS.

We have 10 Document CALSs assigned to one document but it only shows as 39 Document CALs not allocated.

I suspect this is because at some point we had a document CAL assigned to a qvw which was then deleted without the document CAL being unassigned.

Unfortunately I don't know the name of the document as if I did I suspect the solution would be to create a qvw with the same name and then go into QMC and unassign the CAL.

Any ideas how I can find out where Qlikview thinks this CAL is assigned to or any other way to get the missing CAL back

Regards

Nigel

[disqr_rm · Accepted solution]

http://community.qlik.com/forums/p/26496/101552.aspx#101552

You can search forum for .pgo files. Delete them, restart your server and reassign all the document CALs. Should work fine. Otherwise, create a support ticket for QV using your Customer/Partner portal.

[#3]

Thanks for the quick reply Rakesh I thought I would get a get a quick reply on here and hopefully get an answer this evening.

Have deleted all PGO files I could find on the server - had to stop qlikview to delete them - and restarted everything with a good old fashioned reboot but still says 39 unallocated document CALS.

I was under the impression it would reset back to the 50 document CALS.

I have a feeling it is going to be related to fact this server was an evaluation server before we purchased "real" licences.

Will log a call a qliktech.

[#4]

Tried again and it works. Didn't get the .pgo files from C:\Documents And Settings\

Many thanks Rakesh