Error: "Too many document CALs allocated"

[#1]

I'm fairly new to QlikView. I have a dashboard/report that I want to make available to view, here's what I'm doing:

In the QlikView Management Console, I'm selecting the Documents tab and highlighting the relevant report.

Where it says Number of CALs allocated to this Document: I am entering 1 then clicking Apply.

The message I then see is Too many document CALs allocated.

Selecting Allow dynamic CAL assignment makes no difference.

If I just try to assign a user, I can click on Manage Users, select a name and apply the selection to the Selected Users box. When I click off the tab and back again, the name has disappeared.

I know I have 45 User CALs available and 39 are used on other reports so I have 6 to spare.

So how do I assign a user to a report?

Thanks.

[Anonymous]

Hi,

What does the summary above sais?

Document CALs available on server: ??

Document CALs not allocated on server: ??

Regards,

Henco

[Anonymous]

Actually, if you only have User CALs as you mentioned, applying doc CALs is not possible.

You only can assign User CALs on the System tab --> Licenses.

Regards,

Henco

[#4]

I have 2 user CALs and 45 document CALs.

Document CALs available on server: 45

Document CALs not allocated on server: 0

Document CALs allocated to this document: 0

Document CALs embedded in document: 0

Document CALs assigned to users: 0

[Anonymous]

I think you already did this, but just to be sure.

You first need to fill in 1 in the box: Number of CALs allocated to this Document. Then hit apply before picking a user, because otherwise it will not work.

Kind regards,

Henco

[#6]

Yeah I did that. I also tried to do it with other existing reports and even increasing the number of allocated CALs on reports with document CALs already assigned e.g. trying to chage a 0 to a 1 and a 1 to a 2 and I get the same message.

Appreciate your help with this one.

[Anonymous]

Ah, I'm very sorry but I can't help you any further. I don't see what the problem is.

I hope hope someone else can help you out.

Regards,

Henco

[flipside · Accepted solution]

The following suggests you have run out of free Document CALs ...

Document CALs not allocated on server: 0 (i.e. all CALs assigned)

... do you have some CALs on documents in their "Quarantine" period which are preventing them being re-assigned, hence the difference in your count of 39.

flipside

[#9]

That's it. It doesn't seem to add up and thyere are still 7 or 8 CALs unaccounted for but I removed one from a different report and was able to assign it to this one.

Thanks very much.

[#10]

I am having the same issue.  I have 20 doc cals and 0 assigned when I look at all the documents but the general tab shows I have 20 assigned.  How do I find out if these are quarantined?  The odd thing is that I never assigned all 20 so not sure how they could all get quarantined.